Ratings based on 539 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Locally owned, individuality, the landscaping, and the decor
Comment from Hotel Management
20 Jan 2025 by HLH, Hotel Management
Dear Avril,Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you appreciated our locally owned charm, unique individuality, and the landscaping and decor. We take great pride in creating a memorable atmosphere for our guests, and it's rewarding to know that you enjoyed it.We hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 9 Jan 2025
On site security. All of the staff were friendly and courteous. The rooms were clean but they do not provide wash clothes, only towels. Breakfast complementary and delicious. The property only has one pool that is not that big but it is deep. Hotel is walking distance to the town, the clock, and Mahogany Beach. Dunn’s River Falls and Dolphin encounter are also less than 5 minutes away.
Comment from Hotel Management
13 Jan 2025 by HLH, Hotel Management
Hi Yasmeera,Thank you so much for your kind review! We’re thrilled to hear that you had a great stay with us and that you found our staff friendly and courteous. It’s also wonderful to know that you enjoyed the cleanliness of the rooms and our complimentary breakfast.We appreciate you noting the pool size as well. While it’s on the smaller side, we’re happy to hear that you were able to make the most of it!It sounds like you had a fantastic time exploring Ocho Rios, and we’re glad you enjoyed the proximity to the town, beaches, and local attractions like Dunn’s River Falls and the Dolphin Encounter.Thank you again for your feedback! We’d love to welcome you back on your next visit to the area.
by A verified traveler
Posted 7 Jan 2025
Staff was courteous and willing to help
Comment from Hotel Management
8 Jan 2025 by HLH, Hotel Management
Dear Iris,Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our staff. We take pride in providing exceptional service, and it's rewarding to know that our team made your stay enjoyable.We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 24 Dec 2024
Hibiscus Lodge is magical! I've been twice and plan to return as many times as i can. It's definitely not a 5 star hotel, but i love it. The gardens and the landing where you can walk out into the sea are my two favorite spots. The restaurant serves excellent food, and breakfast is included. The area around the hotel is a little seedy by American standards, but i felt safe there, even traveling by myself. The bartenders, Dion, Danvil, and Jatavia, were wonderful and took very good care of me. And Telma, my housekeeper, always had a smile on her face and left my room spotless. The hotel is on a cliff overlooking the sea with incredible views, and there are uneven stone steps everywhere, which to me add to the charm of the place, but may not be good if you have mobility issues. Still, Hibiscus Lodge is a gem!
by A verified traveler
Posted 5 Dec 2024
Nice hotel within walking distance of shops in Ocho Rios. Very friendly hotel staff.
Comment from Hotel Management
6 Dec 2024 by HLH, Hotel Management
Hi Ryan,Thank you for sharing your feedback! We're so glad you enjoyed the convenience of our location, and had a positive experience with our friendly staff. We truly appreciate your kind words and look forward to welcoming you back to Ocho Rios soon!
by A verified traveler
Posted 3 Dec 2024
What was unique about the property is that all the rooms had ocean views. The staff was friendly, not unusual. Place is great overall.
Comment from Hotel Management
6 Dec 2024 by HLH, Hotel Management
Hi Courtney,Thank you so much for your review! We're thrilled to hear that you enjoyed the ocean views from your room and had a great experience with our friendly staff. We truly appreciate your feedback and are happy that you found the property great overall. We hope to welcome you back soon for another stay!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by HLH, Hotel Management
Hi Kandice,Thank you so much for your wonderful 5-star rating! We're thrilled to hear that you had a great experience during your stay with us. It means a lot to our team that you took the time to share your positive feedback. We hope to welcome you back soon and make your next visit even better. If there's anything we can do to make your next stay more comfortable, please don't hesitate to let us know!
by A verified traveler
Posted 18 Nov 2024
The breakfast was very good. The environment was noisy at nights with loud music.
Comment from Hotel Management
18 Nov 2024 by HLH, Hotel Management
Hi Richard,Thank you so much for sharing your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We also appreciate you bringing up the noise issue, and we're sorry for any disturbance it may have caused during your stay. We strive to provide a peaceful and relaxing environment for all our guests, and we are certainly look into ways to minimize noise at night. We hope to welcome you back in the future for an even better experience!
by A verified traveler
Posted 12 Nov 2024
Uniquely Jamaican property on the cliffside with lovely views. Dinner at the restaurant was very nice.
Comment from Hotel Management
13 Nov 2024 by HLH, Hotel Management
Hi Monika,Thank you so much for your amazing 5/5 review! We’re delighted to hear that you enjoyed the stunning cliffside views and had a lovely dinner at our restaurant. We take great pride in offering a unique Jamaican experience, and we’re so glad it made an impression on you. We’d love to welcome you back whenever you’re in the area!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by HLH, Hotel Management
Hi Christopher,Thank you so much for your wonderful 5 out of 5 rating! We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to our team, and it motivates us to keep delivering great experiences for our guests. We hope to welcome you back soon!
