Ratings based on 976 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
We were in the room the last day and the wind blew the window into our room. Window must not have been latched in after cleaning.......??
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Gary,We sincerely apologize for the issue with the window and understand how unsettling that must have been. This is certainly not the experience we aim to provide, and we will investigate what happened with the window latch to ensure it doesn’t happen again. We appreciate your understanding and hope to have the chance to make it right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Courteous staff. Clean rooms.
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're thrilled to hear that you appreciated our courteous staff and clean rooms. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
It was close to a lot of things. Very nice.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager , Hotel Management
Dear Joseph,Thank you for your positive review. We're glad to hear that you found our location convenient and enjoyed your stay. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Oct 2024
Staff rude dirty furniture
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re truly sorry to hear about your experience and appreciate your feedback. We take issues of staff professionalism and cleanliness seriously, and we will address your concerns with our team. Thank you for bringing this to our attention, and we hope to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
Base boards were dirty and the carpet throughout hotel was filthy. They sprayed so much disinfectant spray in the hotel it actually made it stink. Breakfast was not good at all. You can tell they run the hotel very cheapish. Not many people stayed there those days we stayed. Also it was not close to where we needed to be for the week. We left an stayed at the Golden Nugget.
Comment from Hotel Management
18 Oct 2024 by Hotel Manager , Hotel Management
Dear Guest,We sincerely apologize for the cleanliness issues you encountered, including the dirty baseboards and carpet. It's concerning to hear that the disinfectant spray was overwhelming and that breakfast did not meet your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We're sorry to hear that our location wasn't convenient for your needs and understand your decision to leave. Your comments will be addressed with our team to enhance our services. Hope you will visit again.Sincerely, Hotel Manager
by A verified traveler from Pensacola Beach
Posted 14 Oct 2024
Horrible experience at this hotel. Management of this hotel do not know how to assign a room. I was assigned 2 rooms with people already staying there. Finally they found a room for me that was terribly dirty. Horrible experience. Do not recommend.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager , Hotel Management
Dear Brian,Thank you for sharing your experience, and we sincerely apologize for the issues you faced during your stay. It’s unacceptable that you were assigned rooms that were already occupied and that the room you were given was not clean. We take your feedback seriously and will address these concerns with our management team to prevent similar situations in the future. We hope you’ll consider giving us another chance to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Oct 2024
Housekeeping kept coming in my room even with a sign on the door. Check out on Expedia says Noon and the hotel signs say 11am. Pool looked dirty. Not worth the price.
Comment from Hotel Management
12 Oct 2024 by Hotel Manager , Hotel Management
Dear Elizaiam,We sincerely apologize for the issues you encountered during your stay, including the housekeeping disturbances and the confusion regarding the check-out time. We take your concerns seriously and will address them with our team to ensure better communication and respect for our guests' privacy. Additionally, we appreciate your feedback about the pool's cleanliness, as we strive to maintain a high standard for our facilities. We value your input and hope you’ll consider giving us another chance in the future for a more enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Overall a decent place to stay. Breakfast was ok, but the paper plates they provided were very flimsy and did not hold food well. Rooms are a bit dated, my bathroom had a slow draining tub so water pooled during every shower.
Comment from Hotel Management
10 Oct 2024 by Hotel Manager , Hotel Management
Dear Michael,We're glad to hear you found our hotel to be a decent place to stay. We appreciate your feedback about the breakfast setup and the paper plates; we’ll look into this to enhance the experience for our guests. We’re also sorry to hear about the slow-draining tub in your bathroom and will ensure our maintenance team addresses this issue. Your feedback is invaluable, and we hope to provide you with a more enjoyable stay on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Nice and quiet environment
Comment from Hotel Management
6 Oct 2024 by Hotel Manager , Hotel Management
Dear Brooke,Thank you for sharing your experience. We're delighted to hear that you enjoyed the nice and quiet environment during your stay. Our team strives to create a peaceful atmosphere for our guests, and it's wonderful to know we met your expectations. We hope to welcome you back soon for another relaxing stay.Sincerely, Hotel Manager
by A verified traveler from Lanett
Posted 4 Oct 2024
Very nice clean and spacious room . Cable with sports channel included nice staff
Comment from Hotel Management
5 Oct 2024 by Hotel Manager , Hotel Management
Dear Monica,Thank you for your positive review. We're thrilled to hear that you enjoyed your clean and spacious room, as well as the cable options and friendly staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
