Ratings based on 372 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by John, Hotel Management
Thank you for the great rating on Expedia. We are very happy to hear that you enjoyed your stay and really look forward to you next visit.
by A verified traveler
Posted 3 Dec 2024
Great Stay
Comment from Hotel Management
7 Dec 2024 by John, Hotel Management
Thank you for the great rating. We are happy that your stay was enjoyable and we hope you will visit again.
by A verified traveler
Posted 25 Nov 2024
We came for the quiet, and that's mostly what we found. We enjoyed the short walk to the ocean and had two breaks in the weather to enjoy it. Spa area is nice. Sound travels from it quite a bit, though. Could hear the steady clatter of louder families enjoying the pool through the walls of our unit.
Everything about the unit is functional and dated. Couches work, but they're old. There's nothing fancy about the dining room table. The silverware is a step up from plasticware. Also, you'll be handwashing the plates and cups you use, as there's no dishwasher. But the thermostat is wonderful. Loved how warm we could make the place after coming in from a walk.
We didn't mind the layout of the unit--bed upstairs, living space below. But a drawback for many will be that the only bathroom is downstairs. If you need to pee at night, you'll be clutching the spiral staircase and finding your way there in the dark. Would be so much more convenient to have even a half bath upstairs.
Appreciated the use of canoes and the game room.
Comment from Hotel Management
26 Nov 2024 by The Surfcrest Team, Hotel Management
Thank you for the nice review Jeanne. We are slowly renovating the units, so we hope you come back and check us out again.
by A verified traveler
Posted 23 Nov 2024
Not
Comment from Hotel Management
23 Nov 2024 by The Surfcrest Team, Hotel Management
Thank you for your review Ivan. We hope to see you again.
by A verified traveler
Posted 22 Nov 2024
Very friendly staff! Cute & cozy. VCR didn’t work very well & wifi was down but thats the area. Could add directions on how to turn on the gas stove for heat - figured it out the next day. Overall, enjoyed our stay. We'll be back!
Comment from Hotel Management
23 Nov 2024 by John, Hotel Management
Thank you for the review on Expedia. We also appreciate the feedback concerning the gas stove. We are very happy you enjoyed your stay and look forward to your next visit.
by A verified traveler
Posted 16 Nov 2024
Great spot
Comment from Hotel Management
18 Nov 2024 by The Surfcrest Team, Hotel Management
Thank you for the nice review Vuong. We hope you come back again!
by A verified traveler
Posted 9 Nov 2024
Very friendly staff and an absolutely gorgeous place to stay. My wife and I loved it and when we come back to Ocean Shores we are definitely going to book here again. A short 2-3 minute walk to the beach from the back of the accommodations, pet friendly, just overall we had a fantastic stay I could honestly go on. Thank you!
Comment from Hotel Management
12 Nov 2024 by Melody, Hotel Management
Thank you for the wonderful review Cameron! We are delighted that you and your wife had a wonderful stay. We hope to see you again soon!
by A verified traveler
Posted 24 Oct 2024
The Wi-Fi was free but barely usable. While the listing said the unit could accommodate six people, it felt much too small for that many – it’s more comfortable for 2-3 people. The TV was quite small, with poor screen quality, possibly due to a weak connection. The shower door was also a concern, as it was flimsy, not securely installed, and felt unsafe.
Comment from Hotel Management
12 Nov 2024 by Melody, Hotel Management
We are sorry you did not have a pleasant experience. Thank you for letting us know some of the issues so we may address them. Unfortunately our wifi is not very strong due to our location, but we are addressing that as well. We hope that you will give us another chance.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Jeanine, Hotel Management
Thank you Ivan! Come back and visit us again soon!
by A verified traveler
Posted 14 Oct 2024
I was glad I only booked one night because the unit we were in needed major updates. It was hard to breathe with the musty smell and the carpets and couches needed cleaning. They left a dirty plunger next to our clean towels under the sink. Great location and friendly staff. When I told them in person my concerns they mentioned they were in the process of updating so maybe it’ll get resolved.
Comment from Hotel Management
22 Oct 2024 by Jeanine, Hotel Management
Thank you Tiana,We appreciate your comments! We hopeyou will come back and stay with us again soon!
