Ratings based on 957 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great view of the ocean from our room
Sat on the balcony watching the waves
Friendly staff
Large room
Comment from Hotel Management
2 Nov 2024 by FD, Hotel Management
Thank you for your time to leave us a review. Hope to see you again!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Lighthouse Suites Inn, Hotel Management
Thank you for staying at the Lighthouse Suites Inn, we appreciate you taking the time to rate your stay.
by A verified traveler
Posted 31 Oct 2024
Elevator, fireplace and shower did not work. Have stayed here in the past this was the worst. Never again.
Comment from Hotel Management
1 Nov 2024 by Lighthouse Suites Inn, Hotel Management
We appreciate your recent stay at Lighthouse Suites Inn. We apologize for any inconvenience caused by certain amenities not functioning properly. The elevator is now in service, and we are addressing the issues with the shower and fireplace. We hope you informed the front desk about these concerns. Our shower handles can sometimes be challenging for guests to operate.
by A verified traveler
Posted 30 Oct 2024
Friendly staff, clean facility.
View of ocean during the day was lovely. At night our view was obstructed by the light that came on right next to our balcony. Ruined ambiance. But the fireplace helped and is a nice added touch when you can not see the ocean.
The bed was too hard for my liking but they provide you with enough pillows that I used them to help with padding.
access to beach is great. Breakfast was abundant and the variety was fabulous 👌.
Loved going into the top of the lighthouse and looking around.
Overall a wonderful place to stay. I will recommend them to family and friends.
Comment from Hotel Management
2 Nov 2024 by FD, Hotel Management
Thank you for your kind words. We are pleased to hear that you enjoyed your stay!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by FD, Hotel Management
Thank you for rating your stay with us! We are pleased to hear that you enjoyed your stay! Hope to see you again in the near future!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Cynthia, Hotel Management
Good afternoon, Cendall Lee, Thank you for completing the survey about your recent stay at our property. Your business is very important to us, and we value your feedback.
by A verified traveler from Rancho Mirage
Posted 28 Oct 2024
Friendly staff; clean premises, clean room. We would stay there again
Comment from Hotel Management
29 Oct 2024 by Cynthia, Hotel Management
Good afternoon Leslie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver better and better experiences for you and other guests in the future. Thank you for your lovely comments about our staff!
by A verified traveler
Posted 27 Oct 2024
Very nice pool, hot tub and sauna on a chilly night.
Comment from Hotel Management
29 Oct 2024 by Cynthia, Hotel Management
Hello Ion,I am delighted that you had a very enjoyable stay with us while visiting Ocean Shores!
by A verified traveler
Posted 27 Oct 2024
Quiet
Comment from Hotel Management
29 Oct 2024 by Cynthia, Hotel Management
Hello Nikki,I am pleased to hear that you enjoyed your stay with us during your recent visit to Ocean Shores. Thank you for sharing your feedback.
by A verified traveler
Posted 25 Oct 2024
Room was clean but walked in and there was hair on the bathroom floor from somebody else and on a table and the microwave was dirty. But for the majority the service was good friendly and helpful. I have stayed at this hotel multiple times in the past and just this one time we had a problem with the cleanliness of the room.
Comment from Hotel Management
25 Oct 2024 by Cynthia, Hotel Management
Hello Emmy,Thank you for bringing this to my attention. I will discuss this matter with our head housekeeper so she can inform the rest of her staff. This is unacceptable, and I sincerely apologize for the inconvenience. I’m glad to see that you enjoyed your visit with us.
