Ratings based on 958 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Cody, Hotel Management
Thank you for your perfect rating! We're so glad to know you had a great experience with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Nov 2024
Very friendly,helpful stuff.
Comment from Hotel Management
28 Nov 2024 by Cody, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. We strive to provide friendly and helpful service, and it's rewarding to know that our team made a difference during your stay.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you again soon!
by A verified traveler
Posted 25 Nov 2024
Hotel had to be evacuated and there was no assistance for us. Alarms were loud and clear. Basically run. We had a 3 month old child with us. As my daughter ran down the stairs with the baby and my grandaughter I assisted an elderly man that was severely handicap. There were no employees even when we got to the ground floor. Then someone came and said All clear Still no assistance. It was absolutely horrible. It was cold we had a baby no shoes. No car keys. It only lasted 15 minutes but it was a nightmare. And no apology or explanation. They said something like someone burned a pizza.
Comment from Hotel Management
28 Nov 2024 by Cody, Hotel Management
Thank you for sharing your experience with us. We deeply regret that you had to endure such a distressing situation during your stay, especially with a young child and a vulnerable family member. Please accept our sincere apologies for the lack of assistance during the evacuation. We understand that in such moments, clear communication and support are vital, and we clearly fell short in providing the necessary care.We are investigating this incident to ensure that such an event is handled more appropriately in the future, and to improve our emergency procedures. Our team should have been present to assist and guide guests during the evacuation, and we are taking steps to ensure this oversight is addressed immediately.We truly appreciate your feedback, and your safety and comfort are our top priorities. If there is anything else we can do to make amends or if you have any further concerns, please don’t hesitate to contact us directly.Once again, we apologize for the inconvenience and stress this caused.
by A verified traveler from Wilmington
Posted 23 Nov 2024
I was disappointed that they were doing maintenance on the indoor lazy river during my stay, but that happens. Other than that I really have nothing to complain about. I will absolutely look at future stays at Avista. Maybe next time I'll look at getting a suite, my partial ocean view was nice especially for the sunset but a full ocean view must be amazing as well. Staff was great. Breakfast at the restaurant was good (especially the home fries!). As a whole, would recommend!
Comment from Hotel Management
25 Nov 2024 by Cody, Hotel Management
Thank you for your feedback! We’re sorry to hear about the maintenance on the indoor lazy river during your stay, but we’re glad it didn’t affect your overall experience. It’s great to know you enjoyed the partial ocean view, and we’d love to have you try a full ocean view next time. We appreciate your kind words about the staff and breakfast, and we’re thrilled to hear you’d recommend us. We look forward to welcoming you back in the future!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Cody, Hotel Management
Thank you for your feedback! We look forward to your next visit!
by A verified traveler from Fort Lee
Posted 19 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Cody, Hotel Management
Thank you for your feedback! We're so glad to hear you had a great experience and we look forward to welcoming you back!
by A verified traveler
Posted 17 Nov 2024
We have stayed at Avista many times, we had a great time. Two of the indoor pools were closed during our stay, i was aware one would be closed but was not expecting two to be closed.
Comment from Hotel Management
21 Nov 2024 by Cody, Hotel Management
Thank you for your continued loyalty to Avista! We're so glad to hear you had a great time overall. We apologize for the inconvenience caused by the two indoor pools being closed during your stay. We appreciate your understanding and hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 15 Nov 2024
The double beds squeaked whenever you roll over or move at all.
Comment from Hotel Management
21 Nov 2024 by Cody, Hotel Management
Thank you for your feedback. We’re sorry to hear about the issue with the beds and appreciate you bringing it to our attention. We'll look into this to ensure a more comfortable stay for future guests. We hope to welcome you back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Cody, Hotel Management
Thank you for your perfect rating! We’re thrilled you had a great stay and look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Cody, Hotel Management
Thank you for your excellent rating! We’re so happy you had a great stay and hope to welcome you back soon!
