Ratings based on 967 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
We loved everything from the staff to the room to the amenities!
Comment from Hotel Management
23 Nov 2024 by Guest Services Manager, Hotel Management
Dear Lauren, We are pleased that you enjoyed a fulfilling stay at Holiday Inn Ocean City. Thank you for your generous comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with our team, as they are committed to enhancing each guest's visit with exceptional service. Your recognition of their dedication will make their day! Thank you for being our guest, and we hope to welcome you again very soon.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Services Manager, Hotel Management
Dear Robert, We are thrilled you had an excellent stay at Holiday Inn Ocean City, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 14 Nov 2024
The property and rooms are very clean. Staff was very nice and informative. The hotel is close to everything you could need and they have a wonderful italian restaurant inside the hotel!
Comment from Hotel Management
15 Nov 2024 by Sincerely, D.J. Kee Guest Services Manager, Hotel Management
Dear Darin,Thank you for being our guest at Holiday Inn Ocean City. We are delighted to hear that you loved our property's cleanliness and appreciated the staff's helpfulness. Our prime location is one of our highlights, making it easy for guests to access local amenities. We're glad you could experience our wonderful Italian restaurant; it's a favorite among our guests. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 13 Nov 2024
Friendly staff. Only draw back was Bar closed at 10am
Comment from Hotel Management
14 Nov 2024 by D.J. Kee Guest Services Manager, Hotel Management
Dear Mary, Thank you for the wonderful review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are devoted to giving each guest a great experience; therefore, we are delighted you enjoyed your time with us! We also appreciate your feedback regarding the bar’s closing time. We understand that this may not have aligned with your plans, and we will take your input into consideration as we look to enhance the guest experience. We hope to welcome you back soon, and we’ll make sure your next visit is even more enjoyable!Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 10 Nov 2024
Check-in was easy but as soon as we stepped off the elevator, it was not good. The hallways were dark and dingy with an overwhelming odor. Our room was clean but extremely musty. The AC didn’t work at all.
Comment from Hotel Management
11 Nov 2024 by D.J. Kee Guest Services Manager, Hotel Management
Dear Amanda, Thank you for taking the time to share your feedback. We are glad that your check-in experience was smooth, but we truly regret that the rest of your stay didn’t meet expectations. We deeply apologize for the issues you encountered with the hallways and your room. That’s certainly not the atmosphere we aim to provide, and we understand how disappointing that must have been. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 8 Nov 2024
It’s clean (very important) love having restaurant on property but need better dining hours … also really enjoyed the fire pit !!
Comment from Hotel Management
8 Nov 2024 by Guest Service Manager, Hotel Management
Dear Kimberly, We’re delighted you enjoyed your stay at Holiday Inn Ocean City! It’s great to hear the on-site restaurant and fire pit added to your experience. Thank you so much for noticing our efforts in maintaining a spotless and welcoming environment. It’s our top priority to ensure our guests feel comfortable and taken care of during their stay with us. We’ll consider your feedback on dining hours as we continue to enhance guest satisfaction. We hope to welcome you back for another relaxing visit soon!Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 3 Nov 2024
Property was fine. When we got to the property early (before check in at 4) we were told we could check in early that we would be in Q. No txt. Called around 2. Never placed on a list. They took more info. Again txt when ready. 4 pm regular check in. Went to desk. Checked in and staff did not have my info again. Email etc. She then handed me my room key. She was not friendly at all. No welcome, no what are amenities where, about their on site restaurant, check out time, indoor pool, etc. I had to ask if our transaction was done so we could walk away. She said yea. Got to our room....key did not work. Went back down to check in desk.....felt like it was a problem we were there. Took our card ...... picked up another scanned it and handed us another....no sorrys, no please enjoy your stay. My husband and i were very unhappy.
Comment from Hotel Management
3 Nov 2024 by Guest Services Manager, Hotel Management
Dear Tammy,We sincerely apologize for the disappointment you experienced during your stay. Our commitment to exceptional customer service is paramount, and it's disheartening to learn that we fell short of your expectations. We understand how vital positive interactions are to a pleasant experience, and we are addressing your concerns with our team to prevent future occurrences. Your feedback is invaluable, and we truly appreciate you bringing these issues to our attention. It is also encouraging to hear that you appreciated the beauty of our property. We hope you will consider giving us another chance to provide you with the welcoming experience you deserve. Thank you for your understanding, and we look forward to welcoming you back and regaining your trust in us.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Service Manager, Hotel Management
Dear Adam, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Guest Service Manager, Hotel Management
Dear Fallon, Thank you for the generous rating of Holiday Inn Ocean City. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler from Bowie
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Service Manager, Hotel Management
Dear Brandon, Knowing you enjoyed every aspect of your stay at Holiday Inn Ocean City is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely,D.J. KeeGuest Services Manager
