Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by manager, Hotel Management
Dear Tamekia,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we provided you with a great stay at DoubleTree by Hilton Ocean City Oceanfront. We look forward to your return and wish you all the best with your future travels.Guest Services Management Team
by A verified traveler
Posted 18 Nov 2024
The Parking garage makes it convenient to park our vehicle and enter through a door to the hotel. We always feel safe and secure, upon entering the hotel with our room card.We notice that the air always smells so nice and clean upon entering the hotel. Not musty, or stale smelling like alot of hotels do. We always get the ocean front room, and upon entering the room, we're always happy to smell that same clean air, and to find everything is cleaned to perfection. Great job cleaning staff. The balcony is just amazing and it's so relaxing to hear the waves crashing. Our check in process was super easy and the front desk woman was very pleasant and we received our bottled water and amazing cookies. After another great trip to Ocean City Maryland, our check out process was so quick and once again, the front desk workers were amazing. We're looking forward to our trip next year. Thanks, The Beck's
Comment from Hotel Management
18 Nov 2024 by manager, Hotel Management
Dear Rickie,Thank you for your delightful review of your stay! We are thrilled to hear that you felt safe and secure from the moment you arrived and that our clean and fresh atmosphere left a wonderful impression. Your kind words about our housekeeping and front desk teams mean so much to us, and we will be sure to share your compliments with them. The oceanfront balcony and the soothing sound of the waves truly create a memorable escape, and we are glad you enjoyed it. It is fantastic to know you loved our world-famous cooking—it is indeed a guest favorite! It was a pleasure hosting you at the DoubleTree by Hilton Ocean City Oceanfront, and we eagerly look forward to welcoming the Becks back to Ocean City next year!Warm regards,Guest Services Management Team
by A verified traveler
Posted 16 Nov 2024
Clean hotel spacious rooms and great ocean front views
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Dear Daniel, Thank you for choosing DoubleTree by Hilton Ocean City Oceanfront and for sharing your wonderful comments with fellow travelers. We're thrilled that you noticed our dedication to spotless accommodations. Making sure our guests enjoy a fresh and inviting atmosphere is a key focus for us, and we're glad it enhanced your stay. It is also great knowing you were able to enjoy the gorgeous ocean views from your room. It was our pleasure to host your stay, and we look forward to your next visit.Guest Services Management Team
by A verified traveler
Posted 15 Nov 2024
I stayed at the Doubletree in OC Maryland for 2 nights. The room was clean, and the facility was convenient for my needs. However, the morning I was checking out, there was a roach in the kitchen area sink. I quickly took care of it and when I checked out, the front desk rep responded, "I'll have pest control attend to the room". I was offered no compensation or bonus points for the incident.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Dear Annette, we appreciate you informing us about your concerns and we would like to extend or apologies for any inconvenience it caused. We will address this with our housekeeping and maintenance staff to make sure this doesn't happen again. We hope that you might return to us again and allow us to welcome you back to the DoubleTree.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
Dear Anthony, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Guest Services Management Team
by A verified traveler
Posted 10 Nov 2024
We had no internet the whole time and the maid cleaned and left dirty pillows.
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
Dear Lakeisha, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will talk about this with our housekeeping associates to make sure this doesn't happen again. We also regret the inconvenience you encountered with the internet connectivity. This will be addressed, and we hope you will consider returning on your next visit to the area. We look forward to welcoming you back.Guest Services Management Team
by A verified traveler
Posted 3 Nov 2024
Property located in good location with many shops. However, overall property could be cleaner with a more accommodating staff.
Comment from Hotel Management
4 Nov 2024 by Doubletree by Hilton Management Staff, Hotel Management
Good evening Valdet, thank you for staying with us! We apologize that your stay was not as pleasant as expected and you did not feel the staff was accommodating. We hope you choose to stay with us again in the future so we can have another chance at providing the Hilton Standard you deserve.
by A verified traveler
Posted 3 Nov 2024
Spacious room with gorgeous oceanfront views
Comment from Hotel Management
3 Nov 2024 by Doubletree by Hilton Management Staff, Hotel Management
Hello Carla! Thank you for choosing us as your hotel destination! We are thrilled to read you enjoyed your stay with us and appreciate your perfect rating! We hope you stay with us again soon :)
by A verified traveler
Posted 2 Nov 2024
Great stay, good price and right on the beach.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Dear Jose, We appreciate you choosing DoubleTree by Hilton Ocean City Oceanfront and are thrilled to see how much you enjoyed your stay. Your short but sweet feedback is perfection. We strive to be the hotel that offers a great stay at a reasonable price, so thank you for recognizing our efforts. Our amazing oceanfront location is the icing on the cake! We hope to have the opportunity to welcome you back in the future.Guest Services Management Team
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Doubletree by Hilton Management Team , Hotel Management
Hello John! Thank you for staying with us and leaving us a perfect rating! We appreciate your feedback and hope to see you again in the near future :)
