Ratings based on 511 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very happy with this hotel. Staff genuinely care about customers.
by A verified traveler from Margate
Posted 17 Nov 2024
Guests in the lobby speaking a foreign language with visible gun holsters, unfriendly staff and best of all, we got the room and saw at least 10 cockroaches and bugs roaming around. The room clearly had not been cleaned in weeks or months. We took pictures. Hair everywhere, disgusting kitchen and bath. There was a roach freshly smashed on the wall and we smashed a few more. Unbelievably gross. Third-world country experience. How can this lack of hygiene pass any health inspection? No apology from the unfriendly staff. Forced to leave as we were not going to risk catching bed bugs and have roaches crawl over us during the night. Will ask Expedia for refund and file a chargeback if they play hardball. Totally unacceptable!
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Nicolas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Absolutely nothing the staff was one of the worst ones i have ever seen. I dont recommend this hotel at all
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Juan,Thank you for sharing your experience. We sincerely apologize for the level of service you received, as it did not meet the standards we aim to uphold. Your feedback regarding our staff’s attentiveness is valuable, and we are committed to addressing it with urgency to improve the guest experience. We appreciate your comments and regret that your stay was disappointing.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
Staff rude
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Amaury, Thank you for letting us know about your stay. Our team strives to provide excellent customer service to all our guests, and we are sorry if we fell short of our usual standards. We have taken appropriate action to ensure that this does not happen again. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
It was nice
by A verified traveler
Posted 19 Oct 2024
There is a lot to say about this hotel. I have traveled the world and lived in a third world country for a number of years. This property is just gross.
1. It STINKS. The vestibule, the first floor, elevator, third floor, and room each have a their own unique foul odors.
2. There was unusable, broken furniture in our room.
3. Every place that I saw: first floor, elevator, third floor, and room were filthy. Dirt caked on the floors, sticky spills in the hallways, bits of litter on the floors. We went to a nearby dollar store and Publix to buy a cheap mop, gloves, cleaning vinegar, and disinfectant spray. The vinyl floors had so many layers of dirt that the water wouldn’t come clean. Our bathroom towels had other people’s hair in them.
4. Two German cockroaches in our room.
And yes, I have pictures of it all. I called the corporate office to let them know the poor condition of their property. About two hours later there was a bang on our door with a shout. The employee standing there with a cell phone to her ear just said “I got a complaint.” Did not introduce herself, showed zero interest in providing customer service, smirked when I shared all of the issues listed above in this review and said “You wanna check out?”
No apologies for the state of the room or our discomfort, no just a smirk as if I was being ridiculous. We had evacuated to this hotel due to Hurricane Milton. The eye later passed directly over our house. Every hotel for hours was sold out- we couldn’t leave.
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Angela, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 8 Sep 2024
Dirty, unsafe place
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Dear Caroly, Thank you for your feedback. We regret that your experience fell short of expectations. Cleanliness and safety are top priorities, and we are committed to maintaining high standards. We would like to address your concerns more thoroughly and ensure we make the necessary improvements. Please reach out to us directly so we can better understand and resolve the issues you encountered. Your comfort and safety are important to us.Sincerely,Hotel Management
by A verified traveler
Posted 6 Sep 2024
I am utterly shocked and disappointed by the experience my friends and I had at this hotel. We had booked three rooms for ourselves and two other families traveling with us, expecting a smooth and relaxing stay. Instead, what we encountered was nothing short of a nightmare.
To begin with, one of the rooms was not ready at 4:30 PM, which is already an hour and a half past the check-in time. We received a call at 5:30 PM saying the room was finally available, but by then, we were already on an excursion and couldn't return to the hotel. My friend was only able to check in after 10:30 PM—an exhausting end to a long day of travel from Miami.
Upon our arrival, we were horrified to discover that the hotel was infested with roaches. They were everywhere—absolutely everywhere—in the rooms, hallways, even the bedding. The rooms were filthy, with stained linens, broken duvets, and an overall lack of cleanliness. I took pictures and videos of the hotel's disgraceful condition to document this.
The front desk staff, particularly a lady named Patricia, was extremely rude and dismissive when we requested assistance. Not only did she offer no help, but she also made checking out and getting a refund unnecessarily difficult. Two of the families traveling with us were able to book alternative accommodations, but only at a much higher rate, leaving us scrambling for a solution.
To make matters worse, when I contacted Expedia for help, I was told there was nothing they could do and that I h
Comment from Hotel Management
7 Sep 2024 by Hotel Management, Hotel Management
Dear Renata, Thank you for taking the time to share your experience and concerns about your recent stay. We are incredibly sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will take the necessary steps to address each of your concerns adequately. Once again, we apologize for the inconvenience that affected your overall experience with us. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
