Ratings based on 279 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Friendly staff
Comment from Hotel Management
16 Nov 2024 by Candlewood GM, Hotel Management
Dear Guest,Thank you for your wonderful 5-star review of your recent stay at Candlewood Suites Ocala I-75. It brings me great joy to hear that you found our staff friendly. We believe that genuine hospitality makes all the difference in creating a comfortable home-away-from-home experience for our guests.I will personally share your complimentary feedback with our team members - they truly take pride in providing warm, welcoming service to each guest who walks through our doors.We look forward to having the pleasure of serving you again whenever your travels bring you back to Ocala.Warmest regards,Soleil OrtizGeneral ManagerCandlewood Suites Ocala I-75
by A verified traveler
Posted 9 Nov 2024
Room was ready when we checked it. Check in process was efficient and personal was polite. Room was clean and stocked with basic amenities (we had a suite, with a kitchenette)
Comment from Hotel Management
11 Nov 2024 by Candlewood GM, Hotel Management
Hey there!You know what made our team's day? This awesome 5-star review you left us!While some guests might write a novel, you nailed it with straight-to-the-point feedback - ready room, smooth check-in, friendly faces, and a squeaky-clean suite with all the fixings. That's exactly what we aim for, minus the fancy corporate jargon.We're not just another cookie-cutter hotel trying to impress with flowery words. We're real people who genuinely love what we do, and it shows in the little things - like having your room ready when you walk in (because who wants to wait around in the lobby, right?).Next time you're cruising down I-75 through Ocala, you know where to find us. Same great service, minus the stuffy hotel-speak.Keep it real,Soleil OrtizGM at Candlewood Suites Ocala I-75
by A verified traveler from Miami
Posted 4 Nov 2024
Convenient, quite, and affordable
Comment from Hotel Management
4 Nov 2024 by Candlewood GM, Hotel Management
Dear Alejandro,Thank you for taking the time to share your perfect 5-star review! We're thrilled that you found our hotel to be the ideal combination of convenient, quiet, and affordable - these are exactly the qualities we strive to offer all our guests.Our location and peaceful atmosphere, paired with competitive rates, make us a great choice for both business and leisure travelers, and we're delighted this matched your needs perfectly.We look forward to welcoming you back on your next visit to the area!Best regards,Soleil OrtizGeneral ManagerCandlewood Suites Ocala I-75
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Candlewood GM, Hotel Management
Thank you, thank you, thank you Lashawn! Please do come back and stay with us again...you are always welcome! Take care!
by A verified traveler
Posted 29 Oct 2024
Very good hotel for the value, nice big room and bathroom
Comment from Hotel Management
2 Nov 2024 by Candlewood GM, Hotel Management
You're the best Kendal! Thank you for the perfect score of 5/5. Nothing makes me happier than to know that we succeeded in providing a comfortable and enjoyable stay for you. Please do come back to see us, as we would love to have you again! Happy travels!
by A verified traveler
Posted 24 Oct 2024
The staff were the best part of this lovely facility. They were engaging, competent, and each extended practical offers to help us at different times. The company should be proud of them.
The rooms and beds were comfortable and the decor was just lovely.
Comment from Hotel Management
27 Oct 2024 by Candlewood GM, Hotel Management
Hey there!You know what made my day? Reading about how our team knocked it out of the park during your stay. Quick story: When we were hiring, we actually turned down candidates with more "impressive" resumes in favor of people who just had that natural desire to help others. Reading your review confirms we made the right call.Thanks for noticing the rooms too - our design team would be chuffed to hear their taste in decor hit the mark.Come see us again soon. My team already misses having such an appreciative guest around!Cheers,Soleil Ortiz, General ManagerCandlewood Suites Ocala I-75P.S. Any standout staff members you want me to high-five specifically?
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Candlewood GM, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. I'm very concerned to see your low rating and apologize that your experience did not meet your expectations.We would greatly appreciate if you could provide specific details about any issues you encountered during your stay. This would help us better understand where we fell short and make necessary improvements to enhance our guest experience.Please feel free to contact me directly at [General Manager's email/phone] to discuss your experience in detail. Your satisfaction is our top priority, and we would welcome the opportunity to address your concerns personally.We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Best regards,Soleil OrtizGeneral ManagerCandlewood Suites
by A verified traveler
Posted 19 Oct 2024
Quick check in. The room was average. Nice to have fhs refrigerator, stove etc. But the cleanliness was not all the way there. The bathroom had hair all over the floor and the towels didn't look like they were clean. They didn't put a new roll of tissue in the bathroom. They folded and stamped the little bit the previous family left.
Comment from Hotel Management
24 Oct 2024 by Candlewood Suites Ocala, Hotel Management
Dear Ma'amThank you for taking the time to share your feedback about your recent stay at Candlewood Suites Ocala. We appreciate both the positive comments about our quick check-in process and in-room amenities, as well as your concerns about cleanliness issues.I am deeply concerned about the housekeeping oversights you experienced, particularly regarding the bathroom cleanliness and towel quality. This falls well below our standards. Please accept my sincere apologies for these lapses in service. The situation with the toilet paper is especially unacceptable – we always provide fresh rolls for each guest, and I will address this immediately with our housekeeping team.I have shared your feedback with our Executive Housekeeper to ensure these issues are corrected. We are implementing additional quality control checks to prevent similar situations in the future.If you would be willing to contact me directly at [Manager's Email/Phone], I would appreciate the opportunity to make this right with you and learn more about your experience to help us improve.Thank you again for bringing these matters to our attention. We value your business and hope you will give us another opportunity to provide you with the superior experience you deserve.Best regards,
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Candlewood Suites Ocala, Hotel Management
Thank you for your great feedback, we appreciate your business and hope to see you again when in Ocala :D
by A verified traveler
Posted 15 Sep 2024
