Ratings based on 489 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Very good hotel
Comment from Hotel Management
22 Oct 2024 by assistmanager, Hotel Management
Dear Dmitriy,Thank you so much for your lovely feedback. We are so glad you had a nice experience. We hope to receive you again soon in the future.Kind Regards,Inês Gil - Assistant Manager
by A verified traveler
Posted 20 Oct 2024
Beautiful clean, welcome drink and breakfast included!
Comment from Hotel Management
21 Oct 2024 by assistmanager, Hotel Management
Dear Elizabeth,Thank you for your fantastic review! We’re thrilled to hear you enjoyed the cleanliness, the welcome drink, and the breakfast. We hope to welcome you back for another great stay in the future!Best regards,Inês GilAssistant Manager
by A verified traveler
Posted 12 Oct 2024
Great
Comment from Hotel Management
12 Oct 2024 by GRM, Hotel Management
Dear Margaret,Thank you very much for your kind review.We look forward to welcoming you back soon.Best regards,Mariam Shinjikashvili,Guest Relations
by A verified traveler
Posted 25 Sep 2024
What a beautiful place to stay. Everything is first class and the staff are incredibly friendly and helpful.
Comment from Hotel Management
27 Sep 2024 by GRM, Hotel Management
Dear Geraldine,Thank you so much for your kind words! We're thrilled to hear that you had a first-class experience and that our staff made such a positive impression. It was a pleasure having you, and we hope to welcome you back again soon.Warm regards,Mariam ShinjikashviliGuest Relations
by A verified traveler
Posted 4 Sep 2024
Staff was great and beautiful property!
Comment from Hotel Management
4 Sep 2024 by assistmanager, Hotel Management
Dear Mr. David,We are so happy you had a nice experience on our property. Thank you for your kind comments regarding our staff, we really appreciate it! We hope to receive you again in near future. Kind Regards, Inês Gil - Assistant Manager
by A verified traveler
Posted 28 Aug 2024
Location is far from city, does not have access to beach , but they have a shuttle to the beach snd to the golf.
Staff is very friendly and helpful.
Comment from Hotel Management
29 Aug 2024 by GRM, Hotel Management
Estimado Ricardo,Obrigada pela sua avaliação. A opinião dos nossos hóspedes é muito importante para nós.Esperamos voltar a recebê-lo brevemente.Atentamente,Mariam Shinjikashvili, Guest Relations
by A verified traveler
Mostly excellent
Posted 20 Aug 2024 on HotelsThe hotel is fine. They can't help it if it's foggy for three days and you can't see the sea from your ocean front room.
The food in the buffet restaurant is excellent. The theme changes nightly and everything is very fresh.
But... there were a LOT of babies is residence - I've never been in a place with so many outside a post-natal clinic - and the "music" does irritate when it goes on and on, past 9pm while dining.
The pool is VERY chlorinated. There is no access to the beach - just a half-hourly shuttle to A beach, which can best be described as a facility free zone. There's a lifeguard and that's it. Not even toilets.
Staff were universally helpful, friendly and polite.
Comment from Hotel Management
20 Aug 2024 by assistmanager, Hotel Management
Dear Mr. John,Thank you for your detailed feedback. We're glad to hear that you enjoyed our buffet and appreciated the service from our team. We strive to provide a welcoming environment for all our guests, including families, which is why you'll notice a mix of visitors during your stay.Regarding the weather, unfortunately, it's unpredictable, and we understand your disappointment about the fog. Our live music is part of our effort to create a lively atmosphere for our guests, though we regret any inconvenience it may have caused during your dining experience.We monitor our pool's chlorine levels daily to ensure safety, but we will certainly review your comments. As for the beach access, this year, due to cliff instability, the direct path is unavailable. However, our shuttle service runs every 30 minutes, providing access to a beach with sunbeds, umbrellas, and a nearby bathroom, mini-market, and Maré restaurant. We also have two lifeguards on duty daily to ensure safety.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,Inês Gil – Assistant Manager
by A verified traveler
Posted 19 Aug 2024
My wife and I enjoyed our stay at the resort. The staff were friendly and responsive to our needs. The only issue was that there was no direct access to the beach and had to take a shuttle.
Overall, we had a wonderful time.
Comment from Hotel Management
20 Aug 2024 by assistmanager, Hotel Management
Dear George,Thank you for your excellent review! We're delighted to hear that you and your wife enjoyed your stay and found our staff friendly and responsive. We understand the shuttle to the beach may have been an inconvenience, and we appreciate your understanding.Overall, we're thrilled that you had a wonderful time, and we look forward to welcoming you both back in the future.Best regards,Inês Gil - Assistant Manager
by A verified traveler
Posted 17 Aug 2024
Our room was too far from everywhere!!
The room was nice.
Comment from Hotel Management
19 Aug 2024 by assistmanager, Hotel Management
Dear Ms. Lucy,Thank you for your feedback. I'm glad to hear that you liked the room, though I regret that the location within the hotel was not as convenient as you had hoped. We appreciate your comments and will take them into consideration as we strive to improve our guest experience.If you choose to stay with us again, please feel free to reach out in advance, and we'll do our best to accommodate a room closer to the amenities.Thank you for staying with us, and we hope to welcome you back.Best regards,Inês Gil - Assistant Manager
by A verified traveler
Good
Posted 13 Aug 2024 on HotelsIt was okay. Breakfast somewhat chaotic and adequate. Outside pool cold but indoor health spa was fantastic.
Kids club disappointing esp as you have to pay if you want your child to lay there without a parent being present.
Comment from Hotel Management
14 Aug 2024 by assistmanager, Hotel Management
Dear Fatemeh,Thank you for sharing your feedback and for your recent stay with us.I’m glad to hear that you enjoyed our indoor health spa and found it fantastic. However, I’m sorry to learn about the issues you experienced with the breakfast and the kids club. Your comments are valuable to us, and we are committed to improving these areas.Regarding the breakfast, we will review our procedures to ensure a more organized and enjoyable experience for our guests. As for the kids club, we understand that it can be disappointing to incur additional charges for childcare services and we will look into this matter to better meet our guests’ expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience.Best regards,Inês GilAssistant Manager
