Ratings based on 12 Verified Reviews

4.1 out of 5
100% of guests recommend
4.6 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 9 Sep 2023 on Hotels
Room gets very hot at night. Opening windows helps. Very helpful staff, attentive to our needs.
3 out of 5
by A verified traveler

Posted 17 Sep 2019 on Hotels
Nobody at hotel when I arrived . I had call # to get key . No breakfast provided . Room was hot nothing I could do to cool it , not even a fan provided .
Comment from Hotel Management
6 Oct 2019 by Neuhaus Team, Hotel Management
Dear guest Thank you very much for your feedback. It was a great pleasure to welcome you with us. Please excuse that nobody was there at your checkin time. The Restaurant was closed because of renovation. Now is everything open and we would be more than happy to welcome you again with us! Kind regards your Neuhaus-Team
4 out of 5
by A verified traveler

Simple but nice.

Posted 17 Sep 2019 on Hotels
There was not a king bed in our room as stated on the website and booking confirmation. There was no coffee or tea available. The room was very clean and check-in was easy despite no front desk.
Comment from Hotel Management
17 Sep 2019 by Neuhaus Team, Hotel Management
Dear guest Thank you very much for staying with us. It was a great pleasure to welcome you at the hotel Neuhaus. Unfortunately the restaurant was closed during your stay because of renovation. Now is the whole hotel inclusive the restaurant open again. It would be a great pleasure to welcome you back with us! Kind regards Your Neuhaus-Team
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 May 2019 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jun 2024 on Hotels
5 out of 5
by A verified traveler

Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Ernst Meier, Hotel Restaurant Neuhaus, Hotel Management
Dear RalfWe are happy to hear that you enjoyed your stay at our hotel. Thank you very much. You are always welcome.Best regards and have a wonderful Christmas time
4 out of 5
by A verified traveler

Posted 8 Nov 2023 on Ebookers
Essen im Restaurant war wirklich Top!
Comment from Hotel Management
12 Dec 2023 by Ernst Meier, Hotel Restaurant Neuhaus, Hotel Management
Dear FrancineWe are happy to hear that you enjoyed your stay at our hotel and that you liked eating in our restaurant. Thank you very much. You are always welcome.Best regards
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Sep 2023 on Hotels
3 out of 5
by A verified traveler from Basel

Posted 24 Jan 2021 on Ebookers
Die Türe zum WC ist nicht wirklich schallgedämpft und man ist da nicht wirklich alleine. Ansonsten ist das Zimmer einwandfrei.
4 out of 5
by A verified traveler

Nette, ruhige Lage und empfehlenswert.

Posted 17 Sep 2019 on Hotels
Es wurde renoviert. Dadurch war die Rezeption nicht besetzt und das Restaurant geschlossen. Die Lage, Parkmöglichkeiten, das WLAN sind sehr OK. Ich wäre aber nicht beleidiigt gewesen, wenn man mir vorab gezeigt hätte, dass es einen "Sonderbetrieb während der Renovierung" gibt. Ich hatte das Hotel u,a, wegen dem Restaurant ausgewählt, und das war dann geschlossen.
Comment from Hotel Management
2 Oct 2019 by Neuhaus Team, Hotel Management
Guten Tag Johannes Herzlichen Dank für Ihr Feedback. Es tut uns Leid, dass es für Sie nicht eindeutig klar war, das unser Restaurant geschlossen war. Wir haben alle Gäste vorab per Nachricht informiert. Zudem bitte wir Sie zu beachten, dass wir auf Grund des geschlossenen Restaurants auch die Preise gesenkt haben. Das Restaurant ist nun wieder offen und erstrahlt in neuem Glanz! Herzlichen Dank für Ihr Verständnis und bis zum nächsten Mal! Ihr Neuhaus-Team
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