Ratings based on 437 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Helpful staff, great rooms, easy walking distance from the centre. Just a great overall package.
Comment from Hotel Management
11 Nov 2024 by Kindest regards, Abbie Dracea Front Office Manage, Hotel Management
That's wonderful to hear! It seems like you had a fantastic experience with our accommodation. The helpful staff, excellent rooms, and convenient location near the center all contribute to making your stay a great one. It's always delightful to know when guests have such a positive and memorable experience. Thank you for sharing your feedback!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kindest regards, Abbie Dracea - FOH Manager, Hotel Management
Thanks so much! Hope to welcome you back again soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kindest regards, Abbie Dracea - FOH Manager, Hotel Management
Thanks so much! Hope to welcome you back again soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kindest regards, Abbie Dracea - FOH Manager, Hotel Management
Thank you! Hope to welcome you back again soon!
by A verified traveler from Church Crookham
Posted 27 Sep 2024
Very dog friendly & reason for booking. Lovely view from verander & front conservatory seating. Short drive to Ganavan Sands which is a lovely sandy beach with loos & a catering van.
Comfortable bed & decent shower.
There is valet parking but I didn’t book it & glad not to as it’s only about 4 spaces in a small area behind main hotel building. Voices of people speaking there carry very loudly to bedrooms overlooking it.
There are a couple disabled spaces & a couple of charging spaces only at front. You can park whilst unloading luggage. Otherwise hotel recommended the free parking behind the scout hut behind the cathedral a short uphill walk away. I parked there for a few hours & so little space to manoeuvre to get out that I didn’t bother again. I found that after hours parking in a space about 100 meters along seafront is free overnight. By putting in my card I discovered it only cost me 20p to park until 910 am next morning. I couldn’t find a way to get the completely free overnight ticket but I think wardens don’t start til 9am anyway.
Hotel food was great quality. We had afternoon snacks on the outside veranda, a lovely evening meal & breakfast in the conservatory restaurant. Dogs are ok everywhere in public areas except the grill room.
Really v dog friendly. Wld recommend for dog owners.
Comment from Hotel Management
12 Oct 2024 by Kindest regards, Abbie Dracea - FOH Manager, Hotel Management
Dear Wendy,We are delighted to hear that you enjoyed your stay with us and found our place to be very dog-friendly. We aim to provide a comfortable experience for all types of guests, including those with pets.It's wonderful that you appreciated the view from our veranda and front conservatory seating. We take pride in our location and are glad that you could enjoy the stunning views.We are pleased that you found comfort in our beds and enjoyed our shower facilities. We are also glad that our food met your expectations. Our culinary team works tirelessly to ensure a high standard of food is provided for all our guests.Thank you for your feedback on our parking situation. Your detailed suggestions for alternative parking sites, like the free parking behind the scout hut or the seafront, are very helpful. We will definitely take this feedback into consideration and look into ways to improve our parking facilities for our guests' convenience.We are grateful for your recommendation for dog owners and look forward to welcoming you and your four-legged friends again!
by A verified traveler
Posted 10 Sep 2024
It is a lovely refined property , with attentive helpful staff.
We arrived an hour before Check-in, waited 30 minutes for our room to be ready, then checked in. We were surprised with an early checkin fee as we checked out. I don't like surprise fees this should have been explained up front
Comment from Hotel Management
16 Sep 2024 by Kindest regards, Abbie Dracea Front Office Manage, Hotel Management
Thank you for your review. We're delighted to hear that you found our property lovely and refined, and our staff attentive and helpful. Your appreciation of our team's efforts is a great encouragement to them.However, we regret the misunderstanding over the early check-in fee. We aim to be transparent about all charges and we apologise if this was not clearly communicated to you at the time of check-in. We understand that unexpected charges can be frustrating and we're sorry for any confusion or disappointment caused.We value your feedback and will take it into account to improve our communication about additional charges in the future. We believe in providing a seamless and transparent experience for all our guests, and your input helps us to achieve that goal.Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide an experience that meets your expectations in all respects.
by A verified traveler
Posted 4 Sep 2024
great location
Comment from Hotel Management
7 Sep 2024 by Reception Manager, Hotel Management
Thank you!
by A verified traveler
Posted 3 Sep 2024
Quick overnight stay. Hotel was extremely busy with an event going on. Massive crowds of people while trying to check in all through the lobby and bar area. Did dine in and instead of being in the normal restaurant area we were in the area behind the bar overlooking the water, this was fabulous- view and sunset were beautiful. Food was excellent. Hotel is dated and needs some freshening up. Room was ok but toilet was not clean in our room and carpet was gross. A room near ours had room service tray on floor outside of their door when we went in after dinner and it was still there in the morning, this was disgusting and some liquids had spilled over the tray onto hallway carpet. Would not stay here again if in the area.
Comment from Hotel Management
7 Sep 2024 by Reception Manager, Hotel Management
Thanks for your review, indeed we did have an event on, thank you for your patience with this. We called all ouf our guests to ensure we could book them in for dinner as a priority, i'm so glad you enjoyed your meal and beautiful view! I have passed your feedback to our head housekeeper, unfortunately we were not notified of the tray on this occasion! Thank you so much.
by A verified traveler
Posted 25 Aug 2024
I had to cancel the hotel two days before arrival. I called the hotel directly. So there should be no payment what so ever regards John Matheson
Comment from Hotel Management
2 Sep 2024 by Jasmine Cunningham - Reception Manager, Hotel Management
Thanks John, all is fine at our end, sorry to hear you had to cancel. Hope to welcome you back in the future.
by A verified traveler
Posted 24 Aug 2024
I was expecting more from the property off the listing on Expedia. The rooms where Ok. They need updating. The staff was just ok as well. Not real helpfull but not rude. The bartender was good. The food was just ok as well. Overall I would give it a 3 of 5 star.
Comment from Hotel Management
2 Sep 2024 by Jasmine Cunningham - Reception Manager, Hotel Management
Thanks for your feedback Kyle, i'm sorry your stay wasn't up to our usual standards, i'm so disappointed to hear that! I will address your feedback to our teams. I hope you'll return in the future.
