Ratings based on 983 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The property is beautiful/ancient as are the courtyards and pool. The location is fantastic and the Zocalo, excellent dining and main Cathedral are within blocks. The rooms are rather sparse and dark. The bathroom in my room could use an update - seal broken on shower head and cracked/chipped tiles. The check in/check out process was a tad unfriendly and dour. It doesn’t feel like a happy place for the staff.
Comment from Hotel Management
2 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear MeredithThank you for taking the time to write a review about our hotel. We regret that we were unable to meet your expectations at the time of your check-in and in the comfort of your room.We will continue working on continuous improvement for the satisfaction of our guests. We hope that you will soon visit us again at Quinta Real Oaxaca, to continue serving you in your home away from home so that you can enjoy our facilities and our wonderful city of Oaxaca.We look forward to seeing you on your next visit.
by A verified traveler
Posted 28 Dec 2024
Everything was good. Happy to have chosen this hotel
Comment from Hotel Management
28 Dec 2024 by Frédéric Lejars, Director General , Hotel Management
Dear Patricia It is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 26 Dec 2024
Concierge Carlos planned out dinners , cars . He was perfect !
Comment from Hotel Management
27 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear Lisa It is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 23 Dec 2024
Beautiful place. Excellent service. Wonderful experience. I would highly recommend it and hope to come back. The premises are kind of magical. Beautifully restored 450 years old convent. Needless to say, it makes it for a unique experience.
Comment from Hotel Management
24 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear SantiagoIt is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 13 Dec 2024
Everyone was very friendly. Staff was perfect again.
Comment from Hotel Management
20 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear Kevin It is a great pleasure to have served you as you deserve and to have met your expectations. We appreciate that you have taken the time to tell us about your experience and evaluation. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you. With Great Pleasure.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear ClaudiaIt is a great pleasure to have served you as you deserve and to have met your expectations. We appreciate that you have taken the time to tell us about your experience and evaluation. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you. With Great Pleasure.
by A verified traveler
Posted 9 Dec 2024
Stunning, atmospheric and unique property, very well maintained and ideally located. Loved the many routes to the room and the several features and artefact in the premises. Room was great, with only some minor perfection issues noted. Check in was personalised, house keeping let down more than once. The weekend was a noisy affair with wedding and events, so if you are after quiet and serene then avoid weekends. Staff in general were very good, great service at the restaurant (booked tables were not reserved for us). The weekend brunch including wines and mimosa was a bargain. Great opportunity to try authentic food in the outstanding environment including live singers (Mariachi) was memorable. Daily breakfast was also great with personalised service and a la cart (some confusion over what is included). High price we paid (late booking) and the few issues noted above brings it to 4 stars although we loved the stay, ao not bringing it to 3.
Comment from Hotel Management
9 Dec 2024 by Frédéric Lejars, Director General , Hotel Management
Dear ShanthiThank you for taking the time to write a review about our hotel. We regret that we were unable to meet your expectations due to the noise caused by a wedding and the service details in our restaurant.We will continue working on continuous improvement for the satisfaction of our guests, we hope you visit us again soon at Quinta Real Oaxaca, to continue serving you in your home away from home so that you can enjoy our facilities and our wonderful city of OaxacaWe look forward to seeing you on your next visit
by A verified traveler
Posted 6 Dec 2024
Beautiful property with helpful staff, a true luxury experience
Comment from Hotel Management
6 Dec 2024 by Frédéric Lejars, Director General , Hotel Management
Dear Oscar Mauricio,It is a great place to be expected as it is there and fulfilled with our expectations. Agradecemos will take the time to express our experience and value, we hope to hold on to our sights in Quinta Real Oaxaca, to be able to attend and enjoy our new installations with Gran Placer.
by A verified traveler
Posted 1 Dec 2024
Lovely old building full of charm. Very friendly staff. Easy walk to all main attractions.
Comment from Hotel Management
2 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear Eliza,Is a great place to be expected as it is there and fulfilled with our expectations. Agradecemos will take the time to express our experience and value, we hope to hold on to our sights in Quinta Real Oaxaca, to be able to attend and enjoy our new installations with Gran Placer.
by A verified traveler
Posted 30 Nov 2024
The venue was beautiful and very convenient. The only downside (not a big deal) was they had a convention going on so the speaker was loud by the pool on one of the days.
Comment from Hotel Management
2 Dec 2024 by Author, Hotel Management
Dear Mark,
Is a great place to be expected as it is there and fulfilled with our expectations. Agradecemos will take the time to express our experience and value, we hope to hold on to our sights in Quinta Real Oaxaca, to be able to attend and enjoy our new installations with Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
