Ratings based on 19 Verified Reviews
3.2 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
It was okay
Posted 8 Nov 2023 on HotelsThe front desk insisted that we owed 80 pesos even though it had alll been paid before we got there. After much back and forth brtween hotels.com and the front desk, they squared it away with them and told them it was all paid for. The hotel is often locked and you need to wait for someone to come open it.
Comment from Hotel Management
6 Dec 2023 by Barbara, Hotel Management
Thanks for your kind and lovely words, Luis! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveler
Posted 29 Apr 2023
Believe me if you want to feel safe don’t go to this place
by A verified traveler
Posted 2 Nov 2022
It was terrible as a property but
what's worse is Expedia charges twice the actual property rate.
Comment from Hotel Management
6 Dec 2022 by Ammy, Hotel Management
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Posted 31 Dec 2020
Worst place ever!!!! First they never told the only way I can stay is by bringing only cash just when I arrived and they make me to go a get cash and paid they plus they dont have hot water is the shower, no cable just regular TV and they dont have Air condition!!!! Never get that place!!!
by A verified traveler from Tijuana
Posted 23 Oct 2020
La habitación no es nada parecido a lo que vimos en internet. Cuando le dijimos esto a la señorita(muy amable) nos comentó que las otras habitaciones tenían un costo mas elevado. Lo que me pareció mal es que esas son las habitaciones que muestran en internet y al llegar ahi te dan otra mas pequeña con muebles mas viejos. También tuvimos un problema con el papel higiénico ya que no habían dejado ese día un rollo nuevo y se termino el que teníamos y al momento de pedir otro querían cobrarnolo lo cual me pareció absurdo, si pagas por una habitación esta deberían
incluir todo lo que necesitas.
by A verified traveler
Posted 23 Feb 2020
Absolutely brilliant. The staff were very friendly and helpful, the facilities and cleanliness were exceptional. I used this hotel twice during my stay in two different rooms and it was perfect for my personal needs... It's a little out the way, which is great in my opinion because it's quiet!
Comment from Hotel Management
26 Feb 2020 by Hotel Huautla, Hotel Management
Hello, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards! Attended by Miguel Q.
by A verified traveler
Posted 18 Mar 2024
Las fotos del hospesaje son unas y las habitaciones nada qu3 ver con las que muestran en las imagenes ...
Comment from Hotel Management
31 May 2024 by Lisa, Hotel Management
¡Hola, Mexiturismo! Perdón por los problemas enfrentados. Hemos tomado debida nota de sus comentarios y garantizaremos mejores servicios en el futuro. Que tengas un buen día por delante :) Saludos, Lisa
by A verified traveler
Posted 4 Feb 2024
Pésimas habitaciones sucias, incómodas
by A verified traveler
Pésimo
Posted 9 Jan 2024 on HotelsNo respetan las reservaciones, pésimo el internet, no daba alcance a la habitación, vi a una persona trabajando en su lap a un lado de la recepción lugar maximo de alcance.
Los focos no encendieron todos,
El agua de la regadera de verdadera RISA DE TRES ORIFICIOS BROTABA EL AGUA, no había agua caliente.
Definitivamente NO VOLVERÍA A HOSPEDARME Y MUCHO MENOS RECOMENDARLO!
by A verified traveler
Posted 12 Dec 2023 on Hotels
