Ratings based on 266 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Overall a good stay , will definitely come back
Comment from Hotel Management
18 Nov 2024 by Hotel Real Alma, Hotel Management
Thank you for your comments, they are very important for improvement.
by A verified traveler
Posted 25 Oct 2024
Excelente hotel, muy buen servicio, solo que al momento de bañarse en la regadera de la habitacion #1 se esparce el agua por todo el baño e incluso llega al area del cuarto, pero aparte de eso, todo bien, por eso le di 5 estrellas.
Comment from Hotel Management
27 Oct 2024 by Hotel Real Alma, Hotel Management
Nos alegra saber que disfrutaste de tu estadía y del servicio. Lamentamos los inconvenientes con la regadera en la habitación #1. Apreciamos tu feedback y lo tomaremos en cuenta para mejorar. Esperamos verte de nuevo pronto. ¡Saludos!
by A verified traveler
Posted 10 Aug 2024
It is a nice hotel
Comment from Hotel Management
11 Aug 2024 by Hotel Real Alma, Hotel Management
"¡Gracias por tu comentario positivo! Nos alegra saber que tu experiencia en nuestro hotel fue satisfactoria. ¡Esperamos verte de nuevo pronto!"
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Hotel Real Alma, Hotel Management
Gracias por la calificación de los servicios
by A verified traveler
Posted 8 Jul 2024
At first it looked like a bad hotel but it ended up been just fine.
Comment from Hotel Management
16 Jul 2024 by Hotel Real Alma, Hotel Management
Knowing that the perspective of experience has changed makes us very happy, the goal as a hotel is for you to have a pleasant stay, we will continue to improve the quality of service
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
29 Jun 2024 by Hotel Real Alma, Hotel Management
Gracias por la puntuación de los servicios, son muy importantes
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
15 Jul 2024 by Hotel Real Alma, Hotel Management
Gracias por la calificación de los servicios, son muy importantes para la mejora en la calidad del servicio
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Hotel Real Alma, Hotel Management
GRACIAS POR LA EVALUACION DE NUESTROS SERVICIOS
by A verified traveler
Posted 29 May 2024
AC didn’t work and room is real small.
Comment from Hotel Management
29 May 2024 by Hotel Real Alma, Hotel Management
Mr. Annis, we apologize for the inconveniences that occurred during your stay. Your comments help us improve the service.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Real Alma, Hotel Management
Thank you for taking the time to review our services.
