Ratings based on 986 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
This property was amazing. The inside is absolutely beautiful. The room was super clean and the property itself smelled lovely. The staff was very friendly and breakfast at the hotel was delicious. It is also an ideal location if you want to go to the market.
Comment from Hotel Management
16 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear CeciliaIt is a great pleasure to have served you again as you deserve and to meet your expectations.We appreciate that you took the time to express your experience and assessment. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our historic facilities with a privileged location.With Great Pleasure.
by A verified traveler
Posted 12 Jan 2025
service is exceptional.
My room was very mediocre. I even paid an "upgrade" but the walls were dirty and the furniture was sooo outdated one couldn't even sit on it as it was not adequate... definitely not worth what I paid...considering im used to traveling world wide and know the price of accommodations and what to expect and how to balance the limitations of a place etc . so not to expect something unreasonable etc. but definitely a disappointment with the room.
Comment from Hotel Management
15 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear Ana,Thank you very much for taking the time to share your experiences during your stay with us. We are very sorry for the inconveniences that occurred during your stay and we were unable to meet your expectations. We will work on the areas of opportunity that you mentioned. We hope to have your visit again and meet your expectations.It is with great pleasure
by A verified traveler
Posted 5 Jan 2025
Beautiful property in a central area. We had a ground floor street facing room which was loud and a bit cave like with no natural light. Avoid these rooms! Needs some more vegetarian food options. Good breakfast buffet.
Comment from Hotel Management
7 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear PhoebeThank you for taking the time to write a review about our hotel, this information allows us to identify the needs of our guests and areas of opportunityWe will continue working on continuous improvement for the satisfaction of our clients and guests, we hope to have you visit us again soon at Quinta Real Oaxaca, to continue serving you in your home away from homeWe look forward to seeing you on your next visit
by A verified traveler
Posted 31 Dec 2024
The property is beautiful/ancient as are the courtyards and pool. The location is fantastic and the Zocalo, excellent dining and main Cathedral are within blocks. The rooms are rather sparse and dark. The bathroom in my room could use an update - seal broken on shower head and cracked/chipped tiles. The check in/check out process was a tad unfriendly and dour. It doesn’t feel like a happy place for the staff.
Comment from Hotel Management
2 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear MeredithThank you for taking the time to write a review about our hotel. We regret that we were unable to meet your expectations at the time of your check-in and in the comfort of your room.We will continue working on continuous improvement for the satisfaction of our guests. We hope that you will soon visit us again at Quinta Real Oaxaca, to continue serving you in your home away from home so that you can enjoy our facilities and our wonderful city of Oaxaca.We look forward to seeing you on your next visit.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
20 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Apreciable Carlos,Es un gran placer haberlo atendido como se merece y cumplir con sus expectativas. Agradecemos se tomará el tiempo para expresarnos su experiencia y valoración, esperamos tenerlo pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolo y que sega disfrutando de nuestras instalaciones Con Gran Placer.
by A verified traveler
Posted 28 Dec 2024
Everything was good. Happy to have chosen this hotel
Comment from Hotel Management
28 Dec 2024 by Frédéric Lejars, Director General , Hotel Management
Dear Patricia It is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 26 Dec 2024
Concierge Carlos planned out dinners , cars . He was perfect !
Comment from Hotel Management
27 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear Lisa It is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Apreciable AlbertoEs un gran placer haberlo atendido como se merece y cumplir con sus expectativas. Agradecemos se tomará el tiempo para expresarnos su experiencia y valoración, esperamos tenerlo pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolo y que sega disfrutando de nuestras instalaciones Con Gran Placer.
by A verified traveler
Posted 23 Dec 2024
Beautiful place. Excellent service. Wonderful experience. I would highly recommend it and hope to come back. The premises are kind of magical. Beautifully restored 450 years old convent. Needless to say, it makes it for a unique experience.
Comment from Hotel Management
24 Dec 2024 by Frédéric Lejars, general manager , Hotel Management
Dear SantiagoIt is a great pleasure to have served you as you deserve and to meet your expectations. We appreciate that you took the time to express your experience and assessment, we hope to have you back with us soon so that you can enjoy our historic and quiet complex with a privileged location.At Quinta Real Oaxaca we are here to serve you with great pleasure.With Great Pleasure.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
9 Jan 2025 by Frédéric Lejars, general manager , Hotel Management
Dear CoryThank you for taking the time to rate our hotel, however, I would have loved to know where we failed when you visited us, this information allows us to immediately attack the areas of opportunity and meet the expectations of our visitorsWe will continue working on continuous improvement for the satisfaction of our clients and guests, we hope to have you visit us again soon at Quinta Real Oaxaca, to continue serving you in your home away from home
