Ratings based on 125 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024
I like how convenient it was to walk to the Zocalo and they were friendly and helpful with our transportation back to the airport. Something they need to work on is on having a key so they can go clean the rooms without us having to turn them in and asking for them when coming back.
Comment from Hotel Management
1 Aug 2024 by Hotel esperanza., Hotel Management
Estimada Srta. Xiomara. ¡Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros! Nos alegra saber que encontró nuestra ubicación conveniente y que nuestro equipo fue servicial.Lamentamos los inconvenientes que experimentó con el proceso de limpieza de habitaciones. Le aseguramos que trabajaremos en mejorar este aspecto para hacer su experiencia más cómoda y eficiente en futuras visitas.Esperamos tener el placer de recibirle nuevamente y ofrecerle un servicio que supere sus expectativas.¡Que tenga un excelente día!Atentamente, equipo de Hotel Esperanza Oaxaca Centro
by A verified traveler
Posted 16 Jul 2024
Awful!!! Nothing to do with the photos they show on the internet, everything there is old and dirty, only one towel in the bathroom and it was old and with holes, there is no hot water in the shower, we arrived at 8 am (we notified days before) and a person in pajamas and almost asleep just showed up,he never asked us names or IDs and only gave us the
room key and left
We left after a couple of hours and we had to look for another place, thankfully we found an excellent hotel totally different to this awful “hotel”, the only inconvenient was because we had to paid again for the new place ( hotel Esperanza was paid in advanced and they didn’t pay our money back.
Please don’t include hotel esperanza in your page
Comment from Hotel Management
1 Aug 2024 by Hotel esperanza., Hotel Management
Estimada Srta. Maria del Carmen.Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Lamentamos mucho saber que tu estancia en nuestro hotel no cumplió con tus expectativas. Tus comentarios son sumamente valiosos para nosotros, ya que nos ayudan a mejorar nuestros servicios y las instalaciones.Nos disculpamos sinceramente por los inconvenientes que mencionas. Estamos trabajando activamente para abordar cada uno de los puntos que has señalado, agradecemos nuevamente tus comentarios, ya que nos brindan la oportunidad de mejorar continuamente.Si hay algo más en lo que podamos asistirte o si tienes alguna otra sugerencia, no dudes en hacérnoslo saber.Saludos cordiales.
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 6 Feb 2024
It is a very clean and friendly place the only two thing I did not like is the at I booked a 3 bed room and they only offer one towel and make sure you take your own toilet paper the room does not provide it.
Comment from Hotel Management
7 Feb 2024 by Hotel esperanza., Hotel Management
Dear Rufina! We appreciate your visit. We are sorry for what happened and we will take your comment into account in order to improve our service. Your comfort is very important to us, so we remind you that our staff is trained to provide you with the extra toiletries you require. We hope to see you again. Thank you for choosing us!
by A verified traveler
Posted 17 Sep 2023 on Hotels
by A verified traveler
Posted 5 Aug 2023
The room had an odor that was unbearable to stay in.
by A verified traveler
Posted 14 Jul 2023 on Hotels
by A verified traveler
Posted 28 May 2023 on Hotels
by A verified traveler
Posted 20 May 2023 on Hotels
by A verified traveler
Posted 10 Apr 2023 on Hotels
