Ratings based on 808 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Customer Care Team, Hotel Management
Dear Maitreya, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Nov 2024
Disappointed there was no elevator. Average older property. The toilet made a loud banging noise when flushed.
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi Kevin, Thank you for sharing your feedback. We're sorry to hear that the lack of an elevator and the noise from the toilet left you feeling disappointed. We understand how important comfort and convenience are, and we apologize for any inconvenience this caused. Your comments about the property's condition are appreciated, and we will consider this as we continue to make improvements. We hope you’ll give us another chance in the future for a better stay.Best Regards,Customer Care Team
by A verified traveler
Posted 30 Oct 2024
See previous review
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Hi Christina, Sure, and thank you for staying with us and sharing your experience! If there’s anything specific you’d like us to address or improve from your previous visit, please feel free to let us know. We’re here to ensure each stay is better than the last, and we look forward to welcoming you back!Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
Probably not good if you're looking for a fancy place but staff was polite and accommodating and the place was clean. There were some roaches but it was alot less than many places in this price range and didn't bother me. There's also no elevator so if that's a deal breaker make sure to get a 1st floor room, they will accommodate you.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Christina, Thank you for your review! We appreciate your understanding that while we may not be a fancy establishment, our polite and accommodating staff are dedicated to ensuring a pleasant experience for our guests. We’re glad to hear you found the place clean, and we’re actively working on pest control measures to reduce any issues with roaches further. Additionally, we understand that the lack of an elevator can be a concern, and we’re happy to accommodate requests for first-floor rooms when possible. Your feedback is invaluable, and we look forward to welcoming you back for an even better stay!Best Regards,Customer Care Team
by A verified traveler from paramount
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi Luis, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi Ronald, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Hi Manoj, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team
by A verified traveler
Posted 14 Oct 2024
For a smoke free room. Everything stunk of cold smoke
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Hi Chris, Thank you for bringing this to our attention. We deeply regret that your smoke-free room did not meet the standards we aim to provide, and we understand how frustrating it must have been to experience the lingering smell of smoke. We will thoroughly inspect and refresh our rooms to ensure this doesn’t happen again. Please reach out directly if you choose to stay with us again, and we will make sure you have a fresher and more comfortable stay.Best Regards,Customer Care Team
by A verified traveler
Posted 2 Oct 2024
I found two big roaches in the bathroom and two more next to the bed. I left right away
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Hi Jose, We sincerely apologize for the distressing experience you encountered with the roaches in your room. This is absolutely not the standard we strive to uphold, and we understand how unsettling this must have been. We take pest control very seriously and will conduct an immediate inspection of the room to address this issue. Your feedback is crucial in helping us improve our services, and we appreciate you bringing this to our attention. We hope you might consider giving us another chance in the future to provide you with a much-improved stay.Best Regards,Customer Care Team
by A verified traveler
Posted 30 Sep 2024
The room was good, only the location was not good, thanks
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Hi Najibullah, Thank you for your feedback! We’re glad to hear you enjoyed your room. We understand that the location may not have met your expectations, and we appreciate your insights. If you're planning to stay with us again, our team would be happy to recommend nearby attractions or different accommodations that might better suit your preferences. We hope to see you again soon!Best Regards,Customer Care Team
