Ratings based on 611 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Nice spot
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Friendly personal
by A verified traveler
Posted 8 Dec 2024
Close to Jack London Square, comfortable and overall pleasant stay.
by A verified traveler
Posted 21 Nov 2024
Accessibility to everything I needed, complimentary breakfast was key. Everyone was polite and helpful and professional.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Carlsbad
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Dennis , Hotel Management
Thank you for taking the time to score your stay with us. We are happy to hear you enjoyed your stay.
by A verified traveler
Posted 23 Oct 2024
We were given a room for disabled guest, after being told by front desk staff on arrival that the room suite with a tub I booked way not available and it was Expedia’s fault for over booking me. The bathroom shower for disabled was disgusting, black mold or mildew with peeling caulk and vinyl molding, brown stains running down the wallpaper. Bathroom looked dirty and in desperate need of maintenance attention and repairs. The entire closet door to the suite was missing etc.
Comment from Hotel Management
11 Nov 2024 by Dennis , Hotel Management
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the issues you encountered during your stay, especially regarding the condition of your room and the bathroom facilities. This is far from the standard we strive to provide to our guests, and I apologize that we fell short during your visit.We are addressing the maintenance concerns in this room to ensure that future guests have a more comfortable and welcoming experience. I also want to apologize for any miscommunication at check-in and the inconvenience with your reservation. We are reviewing our process to prevent similar issues from happening again. If you would like to discuss this further, please feel free to reach out to me directly. I would appreciate the opportunity to make things right for you and restore your trust in our property.Thank you again for your feedback.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Dennis , Hotel Management
Thank you for the perfect score! We love having you here!
