Ratings based on 254 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Great experience. Will stay again.
Comment from Hotel Management
4 Nov 2024 by GM-Nicoll, Hotel Management
Thank you for the wonderful feedback! We’re thrilled that you had a great experience and look forward to welcoming you back for another fantastic stay.
by A verified traveler
Posted 31 Oct 2024
Away from Oakland
Comment from Hotel Management
1 Nov 2024 by GM-Nicoll, Hotel Management
Thank you for your feedback! We’re glad you appreciated our location, providing a bit of distance from the city. We hope to welcome you back for another peaceful stay soon.
by A verified traveler
Posted 29 Oct 2024
Very clean and comfortable
Comment from Hotel Management
31 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for your kind words! We’re delighted to hear that you found our accommodations clean and comfortable. Your feedback means a lot to us, and we hope to welcome you back soon!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for the 5/5 rating! We’re so pleased that you enjoyed your stay with us and appreciate your positive feedback. We look forward to your next visit!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for the wonderful 5/5 rating! We truly appreciate your feedback and are happy to know that you enjoyed your stay. We hope to welcome you back again soon!
by A verified traveler
Posted 22 Oct 2024
I’ve stayed at the Hampton and now home 2. Love the upgrade . Comfortable . Has most things you need . Breakfast was great ! Staff accommodated my late check out
Comment from Hotel Management
22 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for your wonderful review and for choosing to stay with us after experiencing both the Hampton and Home2 Suites! We're delighted to hear that you enjoyed the upgrade and found your stay comfortable with everything you needed. It's great to know that our breakfast and staff's flexibility made your stay even better. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Oct 2024
Feel like home, quiet.
Comment from Hotel Management
18 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for staying at Home2 Suites Oakland Airport/Alameda. Thank you for your kind review! We're delighted to hear that you felt at home during your stay and enjoyed the quiet atmosphere. We look forward to welcoming you back for another relaxing visit!
by A verified traveler
Posted 14 Oct 2024
Met our expectations
Comment from Hotel Management
14 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for your review! We’re happy to hear that your stay met your expectations. We hope to welcome you back in the future for another satisfying visit!
by A verified traveler
Posted 14 Oct 2024
Everything was good. Only hiccup was the transportation as we requested an airport ride but the driver wasn’t available but they staff did call an Uber so only a slight delay.
Comment from Hotel Management
14 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for your review! We're happy to hear that everything was good during your stay. We apologize for the slight delay with the airport transportation and appreciate your understanding as our team arranged an Uber to assist. We’re glad it didn’t cause too much inconvenience, and we look forward to welcoming you back for an even smoother experience next time!
by A verified traveler
Posted 10 Oct 2024
The staff allowed a party of people to stand outside my window for 3hrs smoking weed and partying I reported they did nothing
Comment from Hotel Management
11 Oct 2024 by GM-Nicoll, Hotel Management
Thank you for bringing this to our attention. I sincerely apologize for the disturbance you experienced during your stay and for the lack of action taken when you reported it. This is not the level of service or care we aim to provide, and I regret that we did not respond to your concerns appropriately.We take these situations very seriously, and I will be addressing this incident with our team to ensure that such behavior is handled swiftly and professionally in the future. Your comfort and safety are our top priorities, and we deeply regret that this was compromised during your stay.Please feel free to reach out to me directly if you would like to discuss this further. I hope you will consider giving us another opportunity to provide a more positive experience in the future.
