Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Ria A. - GM, Hotel Management
Dear Louis,Thank you for sharing your feedback regarding your recent stay with us at the Holiday Inn Express and Suites Oakland Airport. We appreciate your rating of 4 stars and are glad to hear that you had a positive experience overall.We always strive to provide our guests with the best possible service, and your insights are invaluable in helping us improve. If there are any specific aspects of your stay that you think we could enhance, please let us know. We are committed to making your next visit even better!Thank you once again, and we hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
The property was safe clean and the staff was friendly and helpful.
Comment from Hotel Management
12 Nov 2024 by Ria A. - GM, Hotel Management
Dear Kevin,Thank you for your wonderful review! I’m so glad to hear that you found our property safe and clean, and our team friendly and helpful. We hope to make every stay just as comfortable and welcoming for you. Looking forward to seeing you again soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Ria A. - GM, Hotel Management
Dear Anjoeline,Thank you so much for your wonderful review and for choosing to stay with us! We’re thrilled to hear that you had a great experience at our hotel. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future.Safe travels and take care!
by A verified traveler
Posted 11 Nov 2024
The staff here goes out of their way to help. When one service wasn’t available (no shuttle driver for the shuttle van from the rental car return to the hotel), rather than make me wait, they sent a free Uber to bring me back to the hotel in 5 minutes. I felt valued. Clean. Free Breakfast before my morning flight. Great location just 3 minutes to the Oakland airport. I’ll come back to Holiday Inn Express again.
Comment from Hotel Management
11 Nov 2024 by Ria A. - GM, Hotel Management
Dear Robert,Thank you for your wonderful feedback! We're thrilled to hear that our team went above and beyond to assist you. It's always our priority to make guests feel valued and well taken care of. We're glad you enjoyed the clean accommodations, breakfast, and the convenience of our location. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
Property was acceptable.
Comment from Hotel Management
11 Nov 2024 by Ria A. - GM, Hotel Management
Dear Linda,Thank you for your review. We're glad to hear the property met your expectations. If there's anything specific we can do to make your next stay even better, please feel free to let us know.
by A verified traveler
Posted 10 Nov 2024
There was no room services and when asked they advise us that we had to tell one day in advance for cling the room. There were no hand soap in the bathroom or no water provided.
When asked why no room services manger lied to us that no one does in Oakland yet my family staying at Marina had room services every day. Very dishonest.
I do not recommend this facility. May be they should name as Bates Motel.
Comment from Hotel Management
11 Nov 2024 by Ria A. - GM, Hotel Management
Dear Balwinder,Thank you for your feedback. I'm sorry to hear about the issues with room service and the missing amenities. For sustainability, our hotel offers daily housekeeping upon request, which should have been clearly communicated to avoid any inconvenience. I apologize for the confusion, especially if any interactions felt less than straightforward. Your experience matters to us, and we are taking this feedback seriously to prevent similar issues in the future.
by A verified traveler
Posted 8 Nov 2024
I have never paid on Expedia.com and pay another money before checking in and I don’t have enough in my account, have to call someone to transfer some money to me. That’s horrible, I’m still waiting for my refund.
Comment from Hotel Management
9 Nov 2024 by Ria A. - GM, Hotel Management
Dear Halimat,Thank you for sharing your experience, and I apologize for any inconvenience regarding the incidental deposit at check-in. We do require this deposit as a standard procedure, which is released within 3-5 banking days after check-out, depending on your bank’s processing time.I understand this situation was challenging, and we appreciate your feedback. If there’s anything further I can assist you with, please feel free to reach out.
by A verified traveler
Posted 7 Nov 2024
I really love the room
Comment from Hotel Management
9 Nov 2024 by Ria A. - GM, Hotel Management
Dear Markeis,Thank you for the great feedback! We're thrilled to hear you loved your room—it’s our goal to make sure our guests feel comfortable and at home.We can’t wait to welcome you back to Holiday Inn Express Oakland Airport for another enjoyable stay!
by A verified traveler
Posted 6 Nov 2024
It was nice and quiet
Comment from Hotel Management
8 Nov 2024 by Ria A. - GM, Hotel Management
Dear Teresa,Thank you for your kind words! We're delighted to know you enjoyed a nice and quiet stay with us. Providing a peaceful environment is very important to us, and it’s great to hear we met your expectations.We look forward to welcoming you back to Holiday Inn Express Oakland Airport soon!
by A verified traveler
Posted 6 Nov 2024
Staff members were really nice.
Comment from Hotel Management
6 Nov 2024 by Ria A. - GM, Hotel Management
Hello Ana,Thank you for sharing your feedback! I'm thrilled to hear that our team made a positive impression on your stay. We look forward to welcoming you back for another pleasant visit anytime!
