Ratings based on 1,222 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was fine
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Jeffrey,We're pleased you enjoyed your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge! Our team looks forward to welcoming you back soon.
by A verified traveler from San Francisco
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Alameda
Posted 16 Nov 2024
Additional parking charge is cheeky and expensive
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear David,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and sharing your review. While we hope you had a wonderful stay overall, we are sorry the parking fee didn't meet your expectations. Please know that we strive to maintain transparency with our guests and have our parking rates listed on our site for your convenience. We look forward to welcoming you back on future trips to the area.
by A verified traveler
Posted 16 Nov 2024
Great views of the bay if you choose a bay view staff was great !
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Eleana, Thank you for your feedback! We’re delighted you enjoyed the stunning bay views and appreciated the warm hospitality from our team. We hope to welcome you back for another memorable stay at the Hilton Garden Inn San Francisco/Oakland Bay Bridge!
by A verified traveler
Posted 15 Nov 2024
The employees were very kind and competent.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Juanita,Thank you for staying with us and highlighting our fantastic service! We appreciate your kind words and look forward to welcoming you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon!
by A verified traveler
Posted 13 Nov 2024
Nice clean close to shopping mall
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Mariia, Thank you for your comments about our amazing location. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
if it wasn’t there in Emeryville with the bay view I wouldn’t stay there.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Burcu, We regret any inconvenience during your stay and apologize for any disappointment you may have encountered. At your earliest convenience, please consider reaching out to us offline so we may learn how we can ensure your next stay is one to remember. It was a pleasure having you here, and we hope to hear from you soon.
