Ratings based on 981 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from HAYWARD
Posted 27 Nov 2024
I stayed at the heritage off and on for 3 weeks! Started off I really like the place! But lately it’s been a lot of people drinking and doing drugs on the premises! But overall, the office crew are really nice!
by A verified traveler
Posted 25 Nov 2024
The activities surrounding the property area is one of the better communities.
by A verified traveler
Posted 19 Nov 2024
The staff makes this place seen like a five star hostel. Nevertheless, my wife, cat and myself like heritage better than any hotel in this area.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Good
by A verified traveler
Posted 22 Oct 2024
by A verified traveler from HAYWARD
Posted 11 Oct 2024
I like the staff!
Comment from Hotel Management
11 Oct 2024 by HIE Management, Hotel Management
Thanks for the feedback.
by A verified traveler
Posted 10 Oct 2024
The stay was not what i excepted.
Comment from Hotel Management
11 Oct 2024 by HIE Management, Hotel Management
I’m sorry to hear that your stay didn’t meet your expectations. We appreciate your feedback and would love to know more about your experience so we can improve. Thank you for sharing!
by A verified traveler
Posted 4 Oct 2024
The room smells whatever the cleaner used stink the room it was nauseous. There was still crumbs and hair was still in the showers. Never again staying there.
Comment from Hotel Management
4 Oct 2024 by HIE Management, Hotel Management
Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and we will address your concerns with our cleaning staff to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 3 Oct 2024
Nice hotel
Comment from Hotel Management
3 Oct 2024 by Teja, Hotel Management
Thank you for the review, we love to see you again.
