Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
With a bay view room, we had a nice view of SF across the bay and the New Year’s Eve fireworks. Room was clean, bed was comfy, service was fine. The area is not the greatest, as is the case everywhere near Oakland, so don’t leave anything valuable in the car.
Comment from Hotel Management
2 Jan 2025 by Four Points Management , Hotel Management
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team
by A verified traveler
Posted 30 Dec 2024
We didn’t like the floor plan. Toilet & shower are in a Confined space and bathroom sink was in a separate area where you had no privacy to get dressed and it was right beside the door entering in and out of the room. We spent two nights and no housekeeping task were performed during that time. No trash cans emptied no replacement towels. This should be changed back to where it used to be when atleast came in and replenished towels for you.
Comment from Hotel Management
30 Dec 2024 by Four Points Management , Hotel Management
We hope you will give us another opportunity to welcome you back and provide you with a flawless stay that reflects the high standards we aim to uphold. Thank you for bringing this matter to our attention, and we appreciate your understanding.
by A verified traveler from Sacramento
Posted 29 Dec 2024
The hotel was great for its proximity to Oakland medical facilities, but far enough away to feel comfortably safe. Nice clean rooms and welcoming staff.
Comment from Hotel Management
30 Dec 2024 by Four Points Management , Hotel Management
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team
by A verified traveler from FOUNTAIN VALLEY
Posted 28 Dec 2024
The room was great, other than a night stand needed on both sides of each bed.
Comment from Hotel Management
30 Dec 2024 by Four Points Management , Hotel Management
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Four Points Management , Hotel Management
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time staying with us and we look forward to welcoming you back soon.
by A verified traveler
Posted 28 Dec 2024
The parking is free so that was the biggest selling point for this hotel. We took an Uber to SF instead of driving.
Comment from Hotel Management
2 Jan 2025 by Four Points Management , Hotel Management
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time staying with us and we look forward to welcoming you back soon.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Four Points Management , Hotel Management
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time staying with us and we look forward to welcoming you back soon.
by A verified traveler
Posted 27 Dec 2024
Excellence
Comment from Hotel Management
27 Dec 2024 by Four Points Management , Hotel Management
We are grateful and appreciate you taking the time to share your rating with us and we hope to see you again soon
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Four Points Management , Hotel Management
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team
by A verified traveler
Posted 24 Dec 2024
Fast and easy check in and out
Comment from Hotel Management
27 Dec 2024 by Four Points Management , Hotel Management
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team
