Ratings based on 992 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Comfort Inn Hayward, Hotel Management
Dear Juan,I am deeply disappointed to learn about your recent stay at Comfort Inn Hayward. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Comfort Inn Hayward
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Comfort Inn Hayward, Hotel Management
Dear Marla,Thank you for the PERFECT SCORE rating of your experience! We are thrilled you loved your stay and would love to host you again.Thank You,Comfort Inn Hayward
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Comfort Inn Hayward, Hotel Management
Dear Lameka,We are delighted to receive your All-Star Vote! Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Comfort Inn Hayward many more times.Thank You,Comfort Inn Hayward
by A verified traveler from covina
Posted 1 Nov 2024
There are a lot of ants in my room.
Comment from Hotel Management
5 Nov 2024 by Comfort Inn Hayward, Hotel Management
Dear Ving,We sincerely apologize for your unpleasant experience with the ant infestation in your room. We understand how frustrating and unsanitary this must have been.We take such complaints very seriously and will investigate this matter thoroughly. We will immediately take steps to address the pest control issue and ensure that all rooms are thoroughly inspected and cleaned to prevent future occurrences.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a completely different experience.Sincerely,Comfort Inn Hayward
by A verified traveler
Posted 27 Oct 2024
There was a dead roach gripping the bathroom wall. I asked for a new room and when I asked for a new room front desk was mad about moving my room. I feel like moving me instead of moving me was far more convenient. NEVER COMING BACK!!!
Comment from Hotel Management
29 Oct 2024 by Comfort Inn Hayward, Hotel Management
Dear Tamia,We sincerely apologize for the unpleasant experience you had during your stay. We understand that the presence of roaches is unacceptable and causes significant distress.We take such complaints very seriously and will investigate this matter thoroughly. We will immediately address the pest control issue and ensure all rooms are thoroughly inspected and cleaned.We also apologize for any inconvenience caused by the front desk staff. We will address their behavior and reinforce the importance of providing excellent customer service to all guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a completely different experience.Sincerely,Comfort Inn Hayward
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Comfort Inn Hayward, Hotel Management
Dear John,Thank you for staying with us when you visited Comfort Inn Hayward. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Comfort Inn Hayward!Thank You,Comfort Inn Hayward
by A verified traveler
Posted 17 Oct 2024
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Comment from Hotel Management
19 Oct 2024 by Comfort Inn Hayward, Hotel Management
Dear Chris,Thank you for rating your stay at Comfort Inn Hayward. We hope to host you again for your next trip to Comfort Inn Hayward to serve you with a more comfortable stay and enhanced experience.Thank You,Comfort Inn Hayward
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Comfort Inn Hayward, Hotel Management
Dear Kenyon,Thank you for rating your stay at Comfort Inn Hayward. We hope to host you again for your next trip to Comfort Inn Hayward to serve you with a more comfortable stay and enhanced experience.Thank You,Comfort Inn Hayward
by A verified traveler
Posted 25 Sep 2024
Friendly staff great AC and beds
Comment from Hotel Management
27 Sep 2024 by Comfort Inn Hayward, Hotel Management
Dear Joel,Thank you for your kind words about our staff, AC, and beds! We're delighted to hear that you enjoyed your stay. Our team strives to provide exceptional service and a comfortable environment for our guests. We hope to see you again soon!Thank You,Comfort Inn Hayward
