Ratings based on 999 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Mar 2020 on Hotels
no regular coffee available for room coffee maker; being from out of town, didn't realize the area isn't the safest. Won't be staying there in the future.
by A verified traveler
Posted 15 Mar 2020 on Hotels
by A verified traveler
Posted 11 Mar 2020 on Hotels
I had great service, felt safe, clean environment, and very courteous employees
by A verified traveler
Comfortable Stay
Posted 9 Mar 2020 on HotelsWe drove down from Oregon to visit family. The location was great, the room was nice. They have breakfast in the morning and the hottub was open all night. We enjoyed our stay, but was a little shocked that we had to pay an additional City of Oakland tax. Regardless the hotel was great and we would stay again. Staff was very friendly.
Comment from Hotel Management
10 Mar 2020 by Zaira S. , Hotel Management
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed your stay and the amenities that were included with it. I greatly appreciate your kind comments about the staff, as it keeps our team motivated to continue ensuring guest satisfaction. We hope to be able to welcome you back again on your next visit to Oakland.
by A verified traveler
Posted 5 Mar 2020
Ok property! Breakfast stopped too early. Room was clean and staff was pleasant.
Comment from Hotel Management
6 Mar 2020 by Shelley, Hotel Management
Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Front Office Manager
Comfort Inn & Suite Oakland Airport
by A verified traveler
Posted 2 Mar 2020
Front desk was extremely patient and helpful. Gave great dinner recommendations and helped a group of college students professionally and personably.
Comment from Hotel Management
2 Mar 2020 by Shelley, Hotel Management
Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Shelley F.
Front Office Manager
Comfort Inn & Suite Oakland Airport
510-568-1500
by A verified traveler
Posted 1 Mar 2020
Good location bad neighborhood feels like you can get robbed if you’re outside the grounds of the inns property
Comment from Hotel Management
3 Mar 2020 by Zaira S. , Hotel Management
Thank you for your recent stay with us and for taking the time to share your feedback. I understand your concerns about the area and truly apologize for the fact that you did not feel safe. We take our guests' safety seriously and do our best to ensure our guests feel safe while staying with us.
by A verified traveler
Posted 1 Mar 2020 on Hotels
Comment from Hotel Management
2 Mar 2020 by Shelley, Hotel Management
Dear Scott,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Shelley F.
Front Office Manager
Comfort Inn & Suite Oakland Airport
by A verified traveler
Posted 28 Feb 2020
Property is dirty. Didn't want to take my shoes off. Curtains and rugs were gross. Front desk person was nice but the property is not the standard of a Comfort Inn and suites
Comment from Hotel Management
29 Feb 2020 by Zaira S. , Hotel Management
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is our priority and we hope you will consider staying with us again so that we may provide you with a superior experience.
by A verified traveler
Posted 26 Feb 2020 on Hotels
