Ratings based on 993 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
I'm not trying to be petty, but our ac/heating unit didn't work, my sister in law and I are in mobility wheelchairs, so we couldn't change rooms and it was cool in the room yet we had to stay in there. They should compensate me a some of my money back. Expedia it's not your fault. Stayed at America best value inn East 12th Oakland CA Downtown
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 19 Nov 2024
Hadn't been vacuumed. Furniture was dusty. My top sheet had two holes, the blanket was torn. On the other bed, the springs on the mattress poked through. The bathroom was superficially clean. I saw a qtip stuck between back of toilet and the wall for example and I don't know what was stuck in the sink's drain. The plaster job in the bathroom was not yet finished. And the so called Continental Breakfast was an urn of coffee with a gallon of whole milk and a stack of tiny plastic juice cups. You get what you pay for true but a lot of false advertising on the part of this motel too. .
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Dear Cynthia, We are very grateful we had the opportunity to host you during your time in Oakland. Guest satisfaction means everything to our team, and we aim to provide comfortable accommodations and an all-around enjoyable stay. Thank you for sharing the aspects of your visit where you noted room for improvement. It's important to us that every guest gets a great night's sleep, and we certainly want travelers to enjoy breakfast before starting their day, so we will look into your comment further. Thank you for helping us improve and for sharing your insights.
by A verified traveler
Posted 15 Nov 2024
Ok
by A verified traveler
Posted 29 Oct 2024
That's the worst property I have ever stayed at. Terrible.
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 2 Oct 2024
The front desk staff left because their shift was over telling me someone would be there soon leaving no one to help check people in or out. The next employee showed up 15 minutes later.
by A verified traveler
Posted 30 Sep 2024
N/A
