Ratings based on 253 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear Virginia, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Forrest Phanton, GM
by A verified traveler
Posted 12 Dec 2024
Clean and friendly!! Thank you!!🙏
Comment from Hotel Management
12 Dec 2024 by GM, Hotel Management
Dear Christine, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in a clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Forrest Phanton, AGM
by A verified traveler
Posted 1 Dec 2024
Overall the hotel and room was clean and the staff was friendly. The staff was not prepared for the amount of people that wanted the breakfast buffet on Friday 11/29. There was only one poor girl preparing the different food items and keeping things in the buffet stocked.. the amount of time to put out more food was making the guests frustrated. I feel bad for her, the management did not provide her with any support staff.
Comment from Hotel Management
1 Dec 2024 by Guest Service Agent-FFI, Hotel Management
Thank you kindly for the positive feedback ; You brought to my attention that during your recent stay, we fell short of meeting your expectations while staying with us. Your experience has been shared with the management team who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. We do hope we can welcome you again in the near future, until then take care and safe travels to your next destination.
by A verified traveler
Posted 16 Nov 2024
Friendly staff operating in a very well maintained clean facility , the two ladies who look after the breakfast diners I’ve forgotten their names but they are a credit to the hotel and deserve recognition for the way they try their best to make people feel at home
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Andy, Isn't it amazing how a friendly face can make all the difference in the world while you are away from home? Thank you so much for sharing this touching review regarding the beautiful job that our employees do. I appreciate your comments and will share them with the entire staff. Best, Forrest Phanton, AGM
by A verified traveler
Posted 8 Nov 2024
Nice
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Dear Maria, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Forrest Phanton, AGM
by A verified traveler
Posted 5 Nov 2024
Clean and comfortable stay
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear love, Thank you for taking the time to share your kind review. I’m glad you found your stay to be clean and comfortable. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Forrest Phanton, AGM
by A verified traveler
Posted 10 Oct 2024 on Hotels
시설이 낡았어요. 쩐내라고 하나요... 퀘퀘한 냄새가 좀 힘들었네요.
서비스는 괜찮았습니다.
Comment from Hotel Management
11 Oct 2024 by GM, Hotel Management
Dear Asayeon, We aim to impress, so I'm sorry that your visit was just okay. Your comments highlighting our areas for improvement are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Forrest Phanton, AGM
by A verified traveler
Posted 5 Oct 2024
Veey nice place just 30 min away feom Yosemite National Park
Comment from Hotel Management
5 Oct 2024 by GM, Hotel Management
Dear WOJCIECH, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Forrest Phanton, AGM
by A verified traveler
Posted 30 Sep 2024
Outwardly the property looks nice but inside the spacious room there’s only a desk and a chair besides the king size bed and two night stands. There’s no other furnishings so only one of us can sit and eat our meals. We called the front desk and they said that is the standard setup for this hotel. We are very disappointed. The breakfast was a joke, there were very few choices of foods. I heard the lady kept telling people that they ordered the supplies but somehow they didn’t arrive. I thought a Fairfield Inn should be a good choice but not this one evidently!
Comment from Hotel Management
1 Oct 2024 by GM, Hotel Management
Dear rwolai, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Forrest Phanton, AGM
by A verified traveler
Posted 30 Sep 2024
The hostess at the breakfast buffet was super friendly.
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Dear Phillip, Thank you for taking the time to leave us this review. We are delighted to hear that you had a wonderful stay overall and that you found our service to be excellent. It was a pleasure to have you as our guest, and we look forward to welcoming you back anytime you are in the area. Best, Forrest Phanton, GM
