Ratings based on 236 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
The hostess at the breakfast buffet was super friendly.
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Dear Phillip, Thank you for taking the time to leave us this review. We are delighted to hear that you had a wonderful stay overall and that you found our service to be excellent. It was a pleasure to have you as our guest, and we look forward to welcoming you back anytime you are in the area. Best, Forrest Phanton, GM
by A verified traveler
Posted 22 Sep 2024
Great stay
Comment from Hotel Management
22 Sep 2024 by Guest Service Agent, Hotel Management
Thank You! We appreciate the feedback and hope to welcome you back again soon :)
by A verified traveler
Posted 21 Sep 2024
I like the service
Comment from Hotel Management
22 Sep 2024 by Guest Service Agent, Hotel Management
Thank you! We are appreciate the feedback and hope to welcome you back again soon :)
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
21 Sep 2024 by GUEST SERVICE AGENT, Hotel Management
Thank you! We appreciate your time and feedback! Have a great day :)
by A verified traveler
Posted 13 Sep 2024
It is close to Yosemite (14 miles) entrace and convenient.
Comment from Hotel Management
14 Sep 2024 by Guest Service Agent, Hotel Management
Thank you for your feedback! Have a fantastic day!
by A verified traveler
Posted 10 Sep 2024
It was a very disappointing start to our stay. When we entered the hotel, the ladies at the desk did not greet or acknowledge us until one of them, who was on the phone, finally did. She later apologized and helped us with check-in. What was very unusual was that the other staff member continued talking, asking personal questions, including about race, which made what could have been a quick check-in unnecessarily uncomfortable.
Comment from Hotel Management
11 Sep 2024 by GM, Hotel Management
Dear Ashwin, Thank you for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service. I apologize for falling short in your case. The experience you described is not typical or acceptable. Your feedback will be addressed with the team and is very much appreciated. It will help us improve for your next visit. I hope we have the chance to serve you better on a return trip. Sincerely, Jennifer Mooradian, GM
by A verified traveler
Posted 3 Sep 2024
good location . Very clean and remodeled room
Professional staff but Free breakfast is not worth it
Minimal varieties . Go somewhere else around town for breakfast
Comment from Hotel Management
3 Sep 2024 by GM, Hotel Management
Dear LILIA, It is wonderful to hear you had an enjoyable stay at our Fairfield Inn & Suites. Our location, professional staff, and clean accommodations are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Jennifer Mooradian, GM
by A verified traveler
Posted 13 Aug 2024
They don't provide maid service unless you request it but they don't tell you that you have to make a request.
Comment from Hotel Management
15 Aug 2024 by GM, Hotel Management
Dear Martin, I'm happy to hear you had an enjoyable stay overall. Our daily housekeeping is now available by request. I'm very sorry this was not communicated to you upon arrival. Thank you for staying with us; we hope to provide you with a flawless experience on a return visit. Best, Jennifer Mooradian, GM
by A verified traveler
Posted 10 Aug 2024
Very nice beautiful property clean and lovely.
Comment from Hotel Management
10 Aug 2024 by GM, Hotel Management
Dear JACQUES, It's wonderful to hear you found our hotel to be beautiful and clean. Thank you for staying with us and we hope to see you again soon. Best, Jennifer Mooradian, GM
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
13 Aug 2024 by GM, Hotel Management
Dear angela, Thank you for your time in sharing your kind review, and please visit us again. Best, Jennifer Mooradian, GM
