Ratings based on 494 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
safe, quiet
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us during your travels. Please let us know if you have any future needs for rooms.
by A verified traveler
Posted 4 Nov 2024
Staff were very helpful. David at the front desk provided great service. Breakfast was good. Enjoyed our stay.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for your amazing review! David will be so excited to hear that he made your stay great! We hope your travels bring you back again in the future.
by A verified traveler
Posted 2 Nov 2024
Safe, quiet
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for your wonderful review! We hope that your travels bring you back to stay with us when you are in Oak Ridge again.
by A verified traveler from Panama
Posted 2 Nov 2024
Noisy, they didn’t clean my room in 3 days
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
I'm uncertain what was noisy, but we always request that guests let the staff know so we can make sure it's taken care of quickly. If we don't know we can't fix it. Stay over services are provided every other day unless you have a do not disturb sign on the door. Again, please always let the staff know how we can help.
by A verified traveler
Posted 1 Nov 2024
safe, quiet, easy parking
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Thank you for your kind words, we appreciate and value our guests. I'm happy to see that your experience was great.
by A verified traveler
Posted 28 Oct 2024
Bed was very comfortable. Room was clean. Shower head was old and outdated. Tv was old and pixelated. Shelves in the bathroom were barely hanging on. And the bathroom door was a sliding door that allowed no privacy.
The employees were very accommodating and a delight to speak to.. even for a couple of volunteer fans. Haha. Honestly they were the highlight of the stay.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
This hotel is about to undergo a renovation refresh cycle in the weeks to come. Many things you mentioned will be changed, and we are so excited to share the changes with our guests.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Thank you, Lisa, for sharing your amazing stay with us! We hope your travels bring you back again very soon.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
10 Oct 2024 by General Manager, Hotel Management
Thank you for staying with us during your time in Oak Ridge. We hope your travels bring you back again soon.
by A verified traveler
Posted 22 Sep 2024
Staff were very nice. Had to ask for dry towels the second day. Breakfast and coffee were weak. Room was nice and quiet
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Thank you for staying with us during your time in Oak Ridge. Housekeeping services are every other day, so that 2nd day would be by request only. Please always inform us at check in if you require daily services so we can alter that for you in the computer.
by A verified traveler
Posted 21 Sep 2024
I liked their staff. Very friendly and accommodating. Tgeir cable qas service/tv services were great.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Thank you for staying with us during your travels. I am very happy to see that your stay was so great! We look forward to seeing you again hopefully soon.
