Ratings based on 976 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Guest Relations Management , Hotel Management
Hi Sergio!We're thrilled that you have given us a flawless rating! We are delighted to hear that your stay was enjoyable. Your feedback helps confirm that we're trying to provide a welcoming atmosphere. We can't wait to meet you!
by A verified traveler
Posted 7 Dec 2024
Great!
Comment from Hotel Management
8 Dec 2024 by Guest Relations Specialist, Hotel Management
Hi Shada,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 7 Dec 2024
Always love our stay there! Wonderful staff.
Comment from Hotel Management
8 Dec 2024 by Guest Relations Specialist, Hotel Management
Hi Mistianne,Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you consistently enjoy your time here and appreciate our wonderful team. Our staff takes great pride in ensuring every guest feels welcomed and well cared for, so your recognition means the world to us. We look forward to continuing to make your visits as enjoyable as possible and truly appreciate your loyalty.
by A verified traveler
Posted 2 Dec 2024
No cookies 😥
Comment from Hotel Management
3 Dec 2024 by Guest Relations Management , Hotel Management
Dear Vaughn,Thank you for your feedback! We understand that small touches like cookies can make a big difference in your stay, and we’re always looking for ways to enhance our guest experience. Your comments have been shared with our team, and we’ll consider how we can add more thoughtful touches in the future. We hope to have the opportunity to welcome you again soon!
by A verified traveler
Posted 2 Dec 2024
Love the staff very very friendly and cordial
Comment from Hotel Management
2 Dec 2024 by Guest Relations Management , Hotel Management
Hi Angel,We're so happy to hear you enjoyed the warm and friendly service from our team! It means a lot to know their kindness and professionalism made your experience even better. Providing a welcoming and cordial atmosphere is always our goal, and it's wonderful to see that it left such a positive impression on you. We hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 30 Nov 2024
Great property if your spending time at Oak Brook Center
Comment from Hotel Management
30 Nov 2024 by Guest Relations Management , Hotel Management
Dear Julia,Thank you for your wonderful feedback! We're so glad to hear that our property provided a convenient and enjoyable experience for your visit to Oak Brook Center. It's always great to know that our location adds to the ease and excitement of exploring the area. We aim to offer a comfortable and welcoming environment, and it's fantastic that you found it to be a great spot for your time here. We hope to have the chance to welcome you back soon!
by A verified traveler
Posted 29 Nov 2024
Bath drain clogged
Comment from Hotel Management
30 Nov 2024 by Guest Relations Management , Hotel Management
Dear Richard,Thank you for letting us know about the issue with the bath drain. We understand how frustrating this must have been and truly appreciate you bringing it to our attention. Your feedback helps us address such concerns promptly to ensure a smoother experience for future guests. Please know that we are already looking into this to prevent similar inconveniences. We hope to have the chance to provide you with a more seamless stay next time.
by A verified traveler
Posted 25 Nov 2024
Nice, clean facilities and helpful staff. Super close to everything in town. Would recommend for the price definitely worth it and will be returning.
Comment from Hotel Management
26 Nov 2024 by Guest Relations Management , Hotel Management
Hi Guillermo,We’re so glad to hear that you had a wonderful stay! It’s great to know that our clean facilities and friendly team made your visit even more enjoyable. We’re thrilled that you appreciated our convenient location, so close to everything in town. It sounds like you had a fantastic time, and we’re excited to welcome you back for another stay in the future! Thank you for recommending us – we can’t wait to have you stay with us again soon!
by A verified traveler
Posted 24 Nov 2024
Great stay; unfortunately the pool was under construction though.
Comment from Hotel Management
26 Nov 2024 by Guest Relations Management , Hotel Management
Hi Chip!We're so happy to hear you had a great stay! We truly appreciate you mentioning the positive aspects of your visit. We’re sorry the pool was under construction during your time with us, but we’re excited that you still had an enjoyable experience overall. Our team is committed to providing a welcoming atmosphere, and we're pleased that you noticed our dedication. We look forward to welcoming you back soon, and hopefully, the pool will be ready for you to enjoy!
by A verified traveler from Trabuco Canyon
Posted 22 Nov 2024
The area of the hotel is nice and the lobby has been redone. The elevators feel old and noisy. The room was not redone and didn’t have convenience items like a refrigerator, multiple USB ports and electrical outlets for technology. The TV worked but the shows went in and out as if the WiFi or connection was bad. The bathroom, including tub and sink were dated. The bed had a horrible mattress and overall room was not well appointed.
Comment from Hotel Management
23 Nov 2024 by Guest Relations Management , Hotel Management
Dear Steven,We're delighted you liked the hotel's lovely surroundings and refurbished lobby. Your accommodation and amenity concerns are worrisome. We were sorry your stay did not meet our standards for comfort and amenities. We appreciate your input on the elevators, bedding, bathroom, and room features, such as the absence of outlets and a refrigerator. We'll work to enhance these. Please give us another chance to improve your experience.
