Ratings based on 886 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The room was small, but it was clean and quiet and a great price.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Guest Relation Manager Quality Inn O'Fallon I-64., Hotel Management
Dear Ashley, I am deeply sorry to hear about your recent stay with us at Quality Inn O'Fallon I-64. We strive to provide our guests with a comfortable and welcoming environment, so it is disappointing to learn that we were unable to meet your expectations. Please accept our sincerest apologies for any inconvenience We greatly value your feedback as it helps us to improve We hope that you will give us another opportunity to provide you with an improved experience on your next visit. Warm Regards,
by A verified traveler
Posted 18 Nov 2024
My experience was not good. The room was full of bad smell. They even did not spray air freshener in the room. Carpet was bad. Smoke/weed smell in the corridor.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Md Sajjadur,I am deeply sorry to hear about your recent stay with us at Quality Inn O'Fallon I-64. We strive to provide our guests with a comfortable and welcoming environment, so it is disappointing to learn that we were unable to meet your expectations. Please accept our sincerest apologies for any inconvenience caused by the unpleasant odors and the condition of the carpet. We greatly value your feedback as it helps us to improve and ensure incidents like these do not reoccur. Rest assured, your concerns have been addressed with our housekeeping and maintenance teams to rectify and improve the cleanliness and freshness of our rooms and corridors. We hope that you will give us another opportunity to provide you with an improved experience on your next visit. Warm Regards,Guest Relation ManagerQuality Inn O'Fallon I-64.
by A verified traveler
Posted 18 Nov 2024
Awesome
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Delicia,Thank you for taking the time to rate your stay at Quality Inn O'Fallon I-64. We regret to see that your experience did not meet your expectations and we sincerely apologize for any inconvenience you may have encountered. Your feedback is crucial for us as it helps us identify the areas we can improve to enhance our guest's stay.We would be grateful if you could provide us with more details about your stay, as it will give us a better understanding of where we went wrong. We are committed to providing our guests with a superior experience, and your feedback is invaluable in this regard. We hope you will reconsider and give us another opportunity to serve you better in the future.Warm Regards,General ManagerQuality Inn O'Fallon I-64
by A verified traveler
Posted 5 Nov 2024
Good but not very good
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear Harish,Thank you for taking the time to share your experience at Quality Inn O'Fallon I-64. We're pleased to hear that you found our hotel to be good, yet we regret that we didn't fully meet your expectations. Your feedback is invaluable to us as it helps us identify the areas we can improve the guest experience.We are committed to providing our guests with the highest level of service and facilities. Rest assured, we will take your feedback into consideration as we continually strive to improve our guest experience. We hope to have another opportunity to exceed your expectations on your next visit and elevate your experience from good to great.Warm Regards,General ManagerQuality Inn O'Fallon I-64
by A verified traveler
Posted 26 Oct 2024
Nice budget friendly place to stay.
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Joe,Thank you for taking the time to share your experience at Quality Inn O'Fallon I-64. We are thrilled to hear that you found our hotel to be a nice, budget-friendly choice for your stay. We continually strive to improve our hospitality and guest experience. Your feedback is invaluable to us as it helps us focus on areas of improvement. We hope to have the opportunity to serve you again in the future and aim for that perfect 5-star rating. Warm Regards,General ManagerQuality Inn O'Fallon I-64
by A verified traveler
Posted 26 Oct 2024
Rude
Comment from Hotel Management
26 Oct 2024 by GM, Hotel Management
Dear David,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your interaction with our staff was not up to the high standards we strive to uphold. Please accept our sincerest apologies for any inconvenience you may have experienced.We take feedback like yours very seriously and will use it as an opportunity to retrain our team in customer service to ensure a more pleasant experience for you and all our guests in the future. We hope that you will consider giving us another opportunity to serve you better and show you the warm and professional service we are known for.Warm Regards,General ManagerQuality Inn O'Fallon I-64
by A verified traveler
Posted 25 Oct 2024
Meh
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Dear Madison,Thank you for taking the time to share your feedback on your recent stay at Quality Inn O'Fallon I-64. We appreciate your honesty as it is through feedback like yours that we are able to improve upon the service that we provide to our valued guests. We're truly sorry to hear that your experience did not meet your expectations.We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We would love to have the opportunity to welcome you back and deliver the exceptional stay that you deserve. Your feedback has been shared with our team to ensure we make the necessary improvements. Warm Regards,General ManagerQuality Inn O'Fallon I-64
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Dear Elizabeth,Thank you for taking the time to rate your stay at Quality Inn O'Fallon I-64. We are thrilled to receive a 5-star rating from you! Even though you have not written a review, your rating speaks volumes about your experience with us. We hope to have the pleasure of welcoming you back in the future. We promise to continue delivering the high standards of service and hospitality that you enjoyed on this visit.Warm Regards,General ManagerQuality Inn O'Fallon I-64
