Ratings based on 14 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
Friendly service
by A verified traveler
Posted 15 Jul 2024
Poor internet and TV remote control had no batteries. The staff got very defensive when we reported the clogged drain in the shower. Couldn't provide second key for unknown reason.
by A verified traveler
Adequate, but not great
Posted 17 Jun 2024 on HotelsThe room was adequate, but no more.
The staff were polite.
I woke up on day 1 with allergic reactions - that's when I noticed the bathroom beginning was covered in mold. I asked to be moved to another room but was told is have to wait until later as there were no rooms available. It seemed odd as the hotel seemed to have about a 10% occupancy. Just the previous day, a colleague had checked in without a reservation with no problem (and for 2/3 the price). Eventually I was able to move to another room without mold. However, this room had no wifi or a functioning TV. It seems the hotel doesn't put enough routers on each floor. Had to lean over the interior balcony outside my room to get a signal.
I put the do not disturb light on every day, not this made no difference. Each day someone would come into the room, and remove all the towels and the soap. I suggest hiding them if you don't want to have to ask for them each evening. A very bizarre place. Overpriced, but maybe there's no competition. Restaurant seemed to be one of the few viable places to eat in the city. Again, overpriced. The pizza restaurant opposite was much better value for money.
by A verified traveler
Posted 9 Jun 2024
This property suffers from poor maintenance. Their circulating pump is apparently broken, it takes several minutes of running the hot water for it to become even moderately warm. I only got one truly hot shower out of three. Wifi signals do not reach the rooms that I've stayed in. No hangers or blow drier in the room. No in-room safe, despite what the hotel guide claims.
No control over the temperature of the room. However, this isn't a huge issue, because the air is usually very fresh in Nyeri. No screens or bed nets, but I only saw one mosquito the whole time, so maybe mosquitos are not a regular problem here?
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by E-Commerce team, Hotel Management
Dear Victor,Thank you for taking time to rate us.We appreciate the generous rating.We look forward to hosting you again.
by A verified traveler
Posted 14 Feb 2024
The hot water was hit or miss
Comment from Hotel Management
11 Mar 2024 by E-Commerce team, Hotel Management
Dear Francis,Thank you for booking with us and we appreciate for taking time to review us.Our apologies for the inconvenience caused about hot water and the concern has been addressed by the management .
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Management, Hotel Management
Dear James,Thank you for rating us.
by A verified traveler
Posted 15 Nov 2023 on Hotels
by A verified traveler from Springfield
Posted 18 Apr 2022
The rooms were top notch, clean and well maintained, however they didnt have wash cloths but towels clean and good size...food was great, service at the rooms was great. Service at the bar need improvement they took to long to serve us and it wasnt a busy night.
