Ratings based on 11 Verified Reviews
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
YES
Posted 7 Dec 2020 on HotelsLOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.
by A verified traveler
Posted 24 Jan 2020
Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times.
Breakfasts were excellent
Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival.
The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.
Comment from Hotel Management
24 Jan 2020 by RW, Hotel Management
Hello,
Thank you very much for taking your time to give us your feedback.We appreciate that you enjoye part of our services.We are however going to check on the complaints and ensure that we rectify so that other future guests may not experience the same.
by A verified traveler
Posted 2 May 2019
It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay
Comment from Hotel Management
8 May 2019 by RW, Hotel Management
Dear Guest,
Thank you very much for your feedback.
We look forward to hosting you some other time.
Best Regards
Reginah Wangari
by A verified traveler
Posted 1 Jan 2019
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia
Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning.
Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
by A verified traveler
Serenity
Posted 29 Dec 2018 on HotelsA relaxing place with a great garden on the edge of the lake with a breathtaking view
by A verified traveler
Amazing hidden gem of paradise
Posted 6 Nov 2018 on HotelsThis place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Comment from Hotel Management
8 Nov 2018 by Jean Marie, Hotel Management
Dear Benhilda,
Thanks to share world your unforgettable experience with us. Happy to see you come again.
by A verified traveler
Perfect oasis
Posted 22 Aug 2018 on HotelsApparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
Comment from Hotel Management
23 Aug 2018 by Jean Marie, Hotel Management
Thanks Your for your great feedback
Happy to see you back :)
by A verified traveler
A éviter
Posted 13 Sep 2019 on HotelsDescription hotels.com totalement mensongère c’est une honte !
On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision).
Service de restauration bon mais d’une lenteur extrême
by A verified traveler
Will never forget the running waiters
Posted 2 Aug 2019 on HotelsThis is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
by A verified traveler from Vancouver Canada
Posted 27 Jan 2019
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it.
The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area.
The food offered was also really good
