Ratings based on 70 Verified Reviews

4.6 out of 5
74% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Friendly staffs

Posted 4 Jul 2020 on Hotels
Hotel is nice, staffs are very helpful and friendly. Breakfast buffet is okay. The hotel room overall is beautiful but the bed makes noise when you lay down, get up.
Comment from Hotel Management
9 Jul 2020 by Reynaldo , Hotel Management
Dear watchareeporn, Thank you for the review and stay with Bagan Star Hotel. I am glad to read that you had a pleasant stay with us and will definitely share your delightful compliments to the staff. Your valuable feedback is important to us. To maintain and enhance our hotel standard in delivering excellence. Warm Regards, Reynaldo Generàl Manager Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler

Posted 4 Feb 2020
Staff was friendly and helpful, convenient location
Comment from Hotel Management
5 Feb 2020 by Reynaldo, Hotel Management
Dear Mike, Thank you for choosing to stay at Bagan Star Hotel. I am very pleased to hear that you find our hotel location convenient and grateful to read your feedback with regard to staff being friendly and helpful. Once again thank you and we hope to welcome you back on your next visit to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management
4 out of 5
by A verified traveler from Usa

Posted 16 Jan 2020
The property was nice but not close enough for walking to main center of activity.
Comment from Hotel Management
17 Jan 2020 by Reynaldo, Hotel Management
Dear Valued Guest, Thank you for the review and stay with Bagan Star Hotel. We truly appreciate your kind words pertaining to our property. Our location is within the city of Bagan and near the Market, Souvenir Shops and nearby Restaurants and it takes only 10 to 15 Minutes walk to explore the place. I felt sorry if it caused you inconvenience. Once again thank you and we hope to welcome you back on your next visit to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler

問題なく過ごせました

Posted 12 Jan 2020 on Hotels
部屋の設備は問題なく、快適に過ごせました。 ホテルのレストランで夜はビール一杯1USD、ワイン3USDで飲めます。 また、レンタルe-bikeは1日8USDで、問題なく使用できました。 部屋の中にヤモリが居たのはご愛嬌ということで笑
5 out of 5
by A verified traveler from London

Posted 12 Jun 2019
Really helpfu staff, drinks on arrival. Our room was clean and comfy, had a good balcony and bathroom. Must say the hotel was quite and peaceful. Also the bike hire service was easy as pie.
Comment from Hotel Management
13 Jun 2019 by Aye Pwint Khaing, Hotel Management
Dear Jamie, Thank you for your review of our hotel room and staffs. We're thrilled to have your rating and look forward to welcoming you back to the hotel in the future, Warm Regards,
4 out of 5
by A verified traveler from san francisco, us

Posted 30 Jan 2019
The room was nice, clean, and comfortable. We were annoyed that the staff quoted everything in US dollars and when we asked to pay in kyat the exchange rate was much less favorable than any exchange service/bank would provide. The staff could use better training in general.
Comment from Hotel Management
31 Jan 2019 by Beatrice Gutknecht, Hotel Management
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are glad that you enjoyed your room for your stay and thank you for your feedback. We will continue to work to improve and further train our team for improved service for the future. We do hope to welcome you again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manger Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler

Posted 23 Jan 2019
everything was fine, it was nice that they had E-bike rentals.
Comment from Hotel Management
24 Jan 2019 by Beatrice Gutknecht, Hotel Management
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are delighted to hear you enjoyed your stay with us and that our facilities and services were able to provide the service that met your expectations. We hope to welcome you back to the hotel again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler from Melbourne

Posted 8 Jan 2019
I liked everything about my stay. The staff were very helpful and prepared to assist with any queries. I felt very comfortable staying here.
Comment from Hotel Management
8 Jan 2019 by Beatrice Gutknecht, Hotel Management
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are thrilled to hear that you enjoyed your stay with us and that our facilities and team were able to provide the service that met your expectations. We do hope that we have a chance to welcome you back again in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler

Posted 2 Jan 2019
Nice hotel, a little bit too far to walk around town, rooftop has a really nice bar, but in maintenance. Would recommend for short stay.
Comment from Hotel Management
4 Jan 2019 by Beatrice Gutknecht, Hotel Management
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are heart warmed to read your recommendation of the hotel and that you enjoyed. Our rooftop bar is not under maintenance, we will also check and improve further. We do hope you can make it back to stay with again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management
5 out of 5
by A verified traveler

seamless check in

Posted 29 Dec 2018 on Hotels
We arrived at midnight. We were seamlessly checked in
Comment from Hotel Management
1 Jan 2019 by Beatrice Gutknecht, Hotel Management
Dear Amelia, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear about your check-in experience and hope you can make it back to stay with us again in the future. In the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management
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