Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mount Vernon
Posted 18 Dec 2024
The heat in the room was noisy
by A verified traveler
Posted 17 Dec 2024
Nice stay
Comment from Hotel Management
17 Dec 2024 by Hotel Nyack, Hotel Management
Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
by A verified traveler
Posted 14 Dec 2024
The room that I was in was extremely loud and hot because of a large air duct that ran 24/7 and went right through the room. It was stifling hot for the entire visit and I didn't sleep at all because it sounded like a jet engine in the room. Room service was not available at all even though it was advertised, and I never got the hair dryer I requested. The food was a mixed bag. Very expensive. Excellent steak but the potatoes tasted like they'd been reheated four or five times. Overall not worth the cost and disappointing.
Comment from Hotel Management
15 Dec 2024 by Hotel Nyack, Hotel Management
I would like to sincerely apologize for all the inconveniences you had to endure during your stay here with us. We aim for 100% guest satisfaction and I see that we failed with your trip. I can assure you however, that this is not a standard we go by and I will work on improving all concerns you have brought to my attention. We certainly know that, when it comes to a hotel, the comfort is in the details, and I'm sorry to know that your stay left you wanting a bit more. We take great care to ensure the best condition of every room we have, and I know that our staff will always do everything to accommodate any concerns that you or any other guest may have. I will look into your input, and here's truly hoping we have the chance to welcome you back again soon for the 10-point stay we know we can easily show you. We are happy to hear that you enjoyed our amazing steak at our Farm Restaurant.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Nyack, Hotel Management
Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Nyack, Hotel Management
Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Nyack, Hotel Management
Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
by A verified traveler
Posted 6 Dec 2024
Very friendly and professional staff and clean rooms.
Comment from Hotel Management
7 Dec 2024 by Hotel Nyack, Hotel Management
Thank you so much for choosing Hotel Nyack and providing feedback. We hope to see you again soon!
by A verified traveler
Posted 6 Dec 2024
Noisy pipes at night
Comment from Hotel Management
14 Dec 2024 by Hotel Nyack, Hotel Management
I would like to sincerely apologize for all the inconveniences you had to endure during your stay here with us. We aim for 100% guest satisfaction and I see that we failed with your trip. I can assure you however, that this is not a standard we go by and I will work on improving all concerns you have brought to my attention. We are sorry that the room was too noisy for you. We certainly know that, when it comes to a hotel, the comfort is in the details, and I'm sorry to know that your stay left you wanting a bit more. We take great care to ensure the best condition of every room we have, and I know that our staff will always do everything to accommodate any concerns that you or any other guest may have. I will look into your input, and here's truly hoping we have the chance to welcome you back again soon for the 10-point stay we know we can easily show you.
by A verified traveler
Posted 3 Dec 2024
the decor is very artistic and fun.
Comment from Hotel Management
7 Dec 2024 by Hotel Nyack, Hotel Management
Thank you so much for choosing Hotel Nyack and providing feedback. We hope to see you again soon!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
5 Dec 2024 by BC, Hotel Management
Thank you so much for choosing Hotel Nyack and providing feedback. We hope to see you again soon!
