Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.
by A verified traveler
Mind the step
Posted 21 Jul 2024 on HotelsOld colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater.
I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other.
Not sure what health and safety in SriLanka doing about this.
by A verified traveler
Posted 8 Jul 2024
Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 19 May 2024
Its a pretty relaxed environment and the staff were awesome!
by A verified traveler
Nice hotel even if lacking character
Posted 26 Apr 2024 on HotelsWe had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.
by A verified traveler from London
Posted 22 Mar 2024
Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!
by A verified traveler
Colonial style and very friendly
Posted 19 Mar 2024 on HotelsLovely charming stay in a colonial style ambiance
by A verified traveler
Posted 1 Mar 2024
mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer
