Ratings based on 32 Verified Reviews

3.6 out of 5
70% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Aug 2024
I loved my stay here! Everyone was very accommodating and friendly. Definitely felt like home
2 out of 5
by A verified traveler

Physical plant is okay, but service is terrible

Posted 6 Jul 2023 on Hotels
The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about who did i put the order with, what did I order etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this, which all signaled untrained, unprofessional staff. i think they are trying to run the hotel on a low budget, without properly training staff. There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. Araliya Green Hills is only worth it if you are paying no more than $80 per night.
Comment from Hotel Management
17 Jul 2023 by Dilrukshi, Hotel Management
Dear Valuable guest,Greetings from Araliya Green Hills Hotel !First and foremost, we want to express our sincerest apologies for the difficulties you and your members experienced during your recent trip to Araliya Green Hills. Communication is an essential part of providing exceptional guest service, and we understand how frustrating the lack of a prompt response must have felt.It is disappointing to hear that your attempts to contact our hotel were met with lengthy wait times and limited assistance. We strive to ensure that guests' concerns are addressed promptly and efficiently.we will connect further with our team so that we can work together to find a resolution. We sincerely hope for the opportunity to regain your confidence and provide a more positive experience on any future visits.Once again, please accept our deepest apologies, and thank you for sharing this feedback.Best Regards,Guest Relations Manager.
5 out of 5
by A verified traveler

Posted 25 May 2023 on Hotels
Beautiful hotel, with good food, great service
Comment from Hotel Management
17 Jul 2023 by Dilrukshi, Hotel Management
Dear Valuable guest,Greetings From Araliya Green Hills !Thank you for taking the time to complete a review of Hotel Araliya Green Hills after your recent visit. We appreciate your lovely compliments about the delicious food and the support of hotel staff members to ensure that you were fully satisfied in your stay.Best Regards,Guest Relations Manager.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Mar 2022 on Hotels
4 out of 5
by A verified traveler

Posted 15 Jan 2020 on Wotif
Staff were we helpful and polite property was clean , meals were good will stay in in that hotel again .
Comment from Hotel Management
16 Jan 2020 by Satheesh, Hotel Management
Dear Valued Guest, Thank you for the time taken to share your feedback with us. We are pleased to read that you have endorsed our hotel and would be delighted to have you back for another memorable experience. With Warm regards!!! Satheesh Kumar Front Office Manager
4 out of 5
by A verified traveler

Posted 2 Jan 2020 on Hotels
Property was nice. Wifi was slow. Service is slow too
Comment from Hotel Management
5 Jan 2020 by Satheesh, Hotel Management
Dear Valued Guest, Thank you for choosing Araliya Green Hills and for taking the time to share feedback on Expedia. We have noted your thoughts regarding the delay and service standards and we want you to know that we are truly sorry for what has happened. Furthermore, we would like to thank you for bringing it to our attention so that we could learn and improve. I have personally shared your comments with the respective departments for immediate service evaluation and rectification. I hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. With Warm regards!!! Satheesh Kumar Front Office Manager
2 out of 5
by A verified traveler

Posted 31 Dec 2019
would not let me leave property after check out process was complete until they checked the room. this should have been completed when customer requested to have checkout paperwork ready.
Comment from Hotel Management
1 Jan 2020 by Satheesh, Hotel Management
Dear Valued Guest, Thank you for choosing Araliya Green Hills and for taking the time to share feedback on Expedia. We have noted your thoughts regarding the delay and service standards and we want you to know that we are truly sorry for what has happened. Furthermore, we would like to thank you for bringing it to our attention so that we could learn and improve. I have personally shared your comments with the respective departments for immediate service evaluation and rectification. I hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. With Warm regards!!! Satheesh Kumar Front Office Manager
5 out of 5
by A verified traveler

Posted 31 Dec 2019 on Hotels
Very Good Exciting
Comment from Hotel Management
1 Jan 2020 by Satheesh, Hotel Management
Dear Valued Guest, Thank you for the time taken to share your feedback with us. We are pleased to read that you have endorsed our hotel and would be delighted to have you back for another memorable experience. With Warm regards!!! Satheesh Kumar Front Office Manager
2 out of 5
by A verified traveler

Do not recommend

Posted 29 Dec 2019 on Hotels
The hotel was clean and tidy but the service left much to be desired. We were asked to wait for our welcone drinks and then go to our room, the welcome drink never arrived, so we decided to head to our room. I told reception to send our bags to our room as we did not want to wait any longer for our welcome drink. We had to wait for 30 minutes for the concierge to call and check if we were in the room to send the bags up. There was also no follow through on anything. For example we were told on our arrival that there was an al a carte restaurant on site. When we came down for dinner, we were told by the front desk manager that there was a private funtion, but could head up to the bar for dinner instead. There was no staff member there - we had to ring reception for someone and was then told that we could not eat there because it was a bar. We had to explain how we ended up at the bar, and it took almost 45 mins just to order and we were the only ones there. We never got water glasses to drink our large bottled water. We also misplaced my phone charger. While it had been found, it took a whole day, about 8 phone calls and me standing at reception to have it returned. I was constantly told it would be sent to my room but it never came and every time i rang i had to repeat the story and/or would get passed around. While its clean and tidy, i wouldnt recommend staying there. Help isnt easily available.
Comment from Hotel Management
30 Dec 2019 by Satheesh Kumar, Hotel Management
Dear Valued Guest, Thank you for choosing Araliya Green Hills and for taking the time to share feedback on Expedia. We have noted your thoughts regarding the delay and service standards and we want you to know that we are truly sorry for what has happened. Furthermore, we would like to thank you for bringing it to our attention so that we could learn and improve. I have personally shared your comments with the respective departments for immediate service evaluation and rectification. I hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. With Warm regards!!! Satheesh Kumar Front Office Manager
5 out of 5
by A verified traveler from Kandy

Posted 21 Dec 2019
My wife and I returned to Araliya Green Hills Hotel after our very pleasant first stay back in 2018. The staff is very friendly and helpful in every way possible and they try their best to make your stay a very pleasant one. The rooms are super clean and tidy and the food is amazing. There’s a huge variety of food to choose from, not to forget the great variety of artisanal teas. A special thanks goes to Mr. Sampath (F&B manager), Mr. Pavindu (Chef) and Mr. Krishnan (server) for making our stay a very memorable one. Five stars from the Fernandos! Keep up the good work!
Comment from Hotel Management
21 Dec 2019 by Satheesh, Hotel Management
Dear Valued Guest, We are happy to hear back from you based on your recent visit to Araliya Green Hills. We are pleased to know that we could host your event exceeding your expectations. Thank you for acknowledging our professional yet friendly associates for their outstanding contribution. It’s my pleasure to know that you had a very comfortable time at our Hotel and guests thoroughly enjoyed our hospitality as a valued guest. Thank you for being so generous and recommending our hotel on Expedia®. We look forward to seeing you soon on your next visit to the hotel to delight you with an experience to cherish from Araliya Green Hills Ayubowan!! With Warm regards!!! Satheesh Kumar Front Office Manager
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