Ratings based on 506 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
We stayed in the 2 bedroom villa for our trip to Bali, the apartment was huge, very well maintained and had everything we needed and more, it came with a butler, ours was Yudi, he was fantastic, everything we needed he sorted immediately, he would WhatsApp us restaurant suggestions, tours and what was happening in the resort, we really couldn't have asked for more from him. This place is an ideal relaxation destination, was a couple hours from all the hustle and bustle of Bali but that suited us and taxis were so cheap it didn't matter. Would highly recommend this resort!
Comment from Hotel Management
11 Nov 2024 by The Sakala Resort Bali Team, Hotel Management
Hi Shaun! Thank you so much for this wonderful review! It sounds like you truly enjoyed your two-bedroom villa and took full advantage of all the space and amenities. And yes, Yudi is indeed a gem! We’re thrilled to hear he made such an impression, going above and beyond to make sure you had everything you needed. He’ll be so happy to know he helped make your stay extra special with those restaurant suggestions and tour tips!We’re also glad that the location suited you perfectly, giving you that relaxing, away-from-it-all vibe while still being close enough to Bali’s attractions. It’s awesome to hear the taxis made exploring so easy, too. Thank you again for recommending us! We can’t wait to welcome you back for more unforgettable memories—and hopefully more of Yudi’s insider tips! Warm regards
by A verified traveler
Posted 14 Oct 2024
Nice ambience
Comment from Hotel Management
14 Oct 2024 by The Sakala Team, Hotel Management
Thank you Arpita, much appreciated your review.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by The Sakala Resort Bali team, Hotel Management
Thank you very much Ms. Sylvia for your excellent review. We hope to see you back again soon.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
26 Sep 2024 by The Sakala Resort Bali team, Hotel Management
Thank you very much Karmen! We hope to see you back again
by A verified traveler from Brackley
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by The Sakala Resort Bali, Hotel Management
Thank you Mark! If you have any feedback to help us improve our hotel and our service, please do not hesitate to reach us privately.
by A verified traveler
Posted 27 Aug 2024
Easy check in, relaxing and a place to come if you want to escape the hustle and bustle. Food is excellent and the property is well maintained. The manager is approachable and ensures to provide guests with a great experience here.
Thank you for our stay.
Comment from Hotel Management
2 Sep 2024 by The Sakala Resort Bali, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had an easy check-in and found our property to be the perfect escape from the hustle and bustle. It's wonderful to know you enjoyed the excellent food and appreciated the well-maintained surroundings.We're also glad that our manager contributed to making your stay a great experience. We truly value your feedback and hope to welcome you back for another relaxing stay in the future. Thank you for choosing us!
by A verified traveler
Posted 26 Aug 2024 on Hotels
It was a lovely place to stay, loved the pool. Showers had grime in corners and needs proper cleaning. Kettle was leaking out and the replacement was the same. No proper bar fridge/fridge, thus was not able to store medication that needed to be kept in a fridge.
Staff were friendly and helpful.
Breakfast was great with plenty of choices and resonable price.
Comment from Hotel Management
2 Sep 2024 by The Sakala Resort Bali, Hotel Management
Thank you for your feedback Johanan and for choosing to stay with us! We're delighted that you enjoyed the pool, our friendly and helpful staff, and the great variety at breakfast.Regarding the issues you mentioned, we have already inspected all our kettles and fixed any that had issues to ensure a better experience for our guests. As for the fridge, we’d like to clarify that, as indicated on the card placed on top of it, we use in our hotel one of the world's best-selling minibars for 5-star hotels. These are generally sufficient for cooling drinks and have the added advantage of being silent, as they don’t use a compressor like home fridges. For guests needing to store medication or items at lower temperatures, we offer a regular fridge at our front office, as mentioned on the same card.We appreciate your comments about the white spots (calcification) of the shower head as this is caused by the hard water we have in Bali and we do regular treatment on it to ensure it meets our high standards.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!
by A verified traveler
Posted 13 Aug 2024
Sakala Resort, what a beauty! Stunning rooms, stunning hotel! A special thanks to Demmy and his team, I celebrated my Birthday whilst staying at Sakala last week and wow! A special Birthday breakfast with singing staff, a cake with candles and the most amazing food. Come home later that evening to Happy Birthday written on our bed in Banana leaf and red roses, absolutely stunning! Demmy and his team made our stay spectacular and we cannot thank them enough. Bali truly is beautiful.
Comment from Hotel Management
13 Aug 2024 by The Sakala Resort Bali team, Hotel Management
Thank you so much for your wonderful review Kristy! We're absolutely thrilled to hear that your stay at Sakala Resort was nothing short of spectacular. It’s so heartwarming to know that Demmy and his team made your birthday celebration extra special with all the thoughtful touches. From the singing staff to the beautiful decorations with banana leaves and roses, it sounds like a truly magical experience! We're delighted that you found both the rooms and the hotel to be stunning—our team takes great pride in creating a memorable atmosphere for our guests. Bali is indeed a beautiful place, and we’re so glad we could add a little extra sparkle to your stay.We hope to welcome you back to our little slice of paradise soon. Until then, safe travels and warmest wishes from all of us at Sakala Resort!
by A verified traveler from San Diego
Posted 9 Aug 2024
The good things
1. The room of the hotel was clean and good.
2. There is a shuttle bus to the Bali collection shopping.
The bad things:
1. The water of the swimming pool was so dirty and we could not swim.
2. The stuff members at the check-in counter didn’t explain about things in the hotel.
3. The staff members didn’t have enough hospitality attitude toward the guests.
Comment from Hotel Management
13 Aug 2024 by The Sakala Resort Bali Team, Hotel Management
Thank you for sharing your feedback with us Mr. Tomoyuki. We're glad to hear that you enjoyed the cleanliness of your room and appreciated the convenience of the shuttle bus to Bali Collection. However, we're truly surprised to hear about the swimming pool issues, since we had hundreds of other guests in the same days as your stay, and we did not receive any other comment. We have all day on duty several pool attendants and our pool pumps work 24/7, we also treat the pool every evening and vacuum every morning…We hope you raised this issue during your stay so we can check it. Perhaps there was some vegetation falling as our pools are outdoors and are very large. Your comments regarding the check-in process are noted. You checked in at 15:22 which is our peak time and the receptionist that attended you is one of our best. It may happen that when the reception is very busy in the peak time, we shorten the explanation of the resort to not make other guests…However, all the information of the resort is displayed in the rooms (directory, map, menus, facilities, and services…). We don’t understand your comment about the attitude of our staff, since our hospitality service is the category that usually gets the best reviews. Please send us a private message so we can learn more about this issue and address it immediately. We’re committed to making improvements based on your feedback and hope we can provide you with a better experience if you choose to stay with us again in the future. Thank you for helping us strive to be better. Best regards,
by A verified traveler
Posted 7 Aug 2024
The resort staff was amazing and the breakfast had a great selection of both western style and Indonesian dishes.
Comment from Hotel Management
8 Aug 2024 by The Sakala Resort Bali Team, Hotel Management
Thank you so much for your kind words Mario! We're thrilled to hear that you enjoyed the amazing service from our staff and our delicious breakfast selection. Offering a variety of both Western and Indonesian dishes is our way of ensuring every guest finds something they love to start their day. We can't wait to welcome you back for another delightful stay!
