Ratings based on 939 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Everything was perfect, the staff are super friendly and make you feel comfortable always. The pools were in great condition, rooms were extremely tidy and well looked after and the food was amazing
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Anne, Hotel Management
Bonjour, Shivani!Thank you for your amazing rating on your recent stay at Sofitel Bali Nusa Dua Beach Resort. We hope you enjoyed the service and facilities provided and had a memorable experience with us.We cannot wait to welcome you again whenever your travel brings you to Bali!Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Anne, Hotel Management
Bonjour, Murtaza!Thank you for your wonderful rating regarding your stay at Sofitel Bali Nusa Dua Beach Resort! We are thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we are delighted that our facilities and services meet your expectations.We look forward to welcoming you back for another exceptional stay!Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler from didcot
Posted 15 Oct 2024
Loved our stay at the Sofitel Nusa Dua, the team were welcoming and very friendly. Our room was ice cool and taken care of twice per day by the hotel team. We booked B&B, the breakfast was buffet stule with lots to choose from again coupled with very attentive service. We always managed to find places to rest at the couple of pools or the beach. The shuttle bus which is provided free is a great way to visit the Bali Collection, which has plenty of restaurants and shops to buy clothing and souvenirs. Great time and beautiful weather!
by A verified traveler from Los Angeles
Posted 10 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Anne, Hotel Management
Bonjour, Livia!Thank you for rating us on Expedia.We regret to know that your experience was not entirely up to your expectations. We appreciate our guest’s feedback and we would love to hear more on your remarks following your recent stay.Nevertheless, thank you for sharing and we look forward to welcoming you back for a higher level of service.Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler from Singapore
Posted 7 Oct 2024
A fantastic family friendly hotel, quiet and clean, has everything you need for a relaxing holiday. Food is great, you can dine at the private beach too. The pool is massive and has a lot of sofa benches for you to relax. The hotel even has a departure lounge so that you can rest and wait for your flight after checking out.
Comment from Hotel Management
11 Oct 2024 by Anne, Hotel Management
Bonjour, Tian!Thank you for your wonderful review! We are thrilled to hear that you had a fantastic family-friendly experience at our hotel. It’s great to know you enjoyed the relaxing atmosphere, our diverse dining options, and the spacious pool area. We look forward to welcoming you and your family back for another relaxing holiday soon!Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 23 Sep 2024
I have stayed at Sofitel previously and I will do so again. Nothing not to like.
Comment from Hotel Management
8 Oct 2024 by Anne, Hotel Management
Bonjour, Erica!Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at Sofitel Bali Nusa Dua Beach Resort and that you plan to return. Your continued support means a lot to us, and we look forward to welcoming you back for another exceptional experience.Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
11 Oct 2024 by Anne, Hotel Management
Bonjour, Marcia!Thank you for your fantastic feedback about your stay at Sofitel Bali Nusa Dua Beach Resort! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back to Sofitel Bali Nusa Dua for another exceptional experience!Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Anne, Hotel Management
Bonjour, Laval!Thank you so much for such a great rating! We are thrilled that your experience was perfect and fully met your expectations, and we hope to continue delivering exceptional service during your next visit. See you again soon in Sofitel Bali Nusa Dua Beach Resort. Sincerely,AnneQuality & Guest Experience Manager
