Ratings based on 735 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Fantastic stay with the fam
Comment from Hotel Management
9 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Mr./Ms. Faadhil,Thank you so much for taking the time to leave such a wonderful review! We are absolutely delighted to hear that you had a fantastic experience during your stay with us. It’s always our goal to provide a welcoming, comfortable, and memorable experience for our guests, and it truly warms our hearts to know that we were able to exceed your expectations.We are so glad that you enjoyed your stay. Our team works hard to ensure everything is just right for each guest, and it’s incredibly rewarding to hear that our efforts made a positive impact on your visit.Your feedback means a great deal to us and motivates our team to continue delivering the highest level of service. We truly appreciate your kind words, and we looking forward to welcome you back on your next visit to Novotel Bali Nusa Dua Hotel and Residences.Warm Regards,Grace LuanaGuest Experience Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Guest Experience Team, Hotel Management
Dear Jane,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Guest Experience TeamNovotel Bali Nusa Dua Hotel & Residence
by A verified traveler
Posted 20 Oct 2024
Lovely resort, friendly staff, beautiful swimming pool. Thank you.
Comment from Hotel Management
21 Oct 2024 by Guest Experience Team, Hotel Management
Dear Mr. Russell,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations.We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience.The recognition from our guest is the best reward we could get and we are most grateful for those compliments.Your comments are truly valued!In the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Guest Experience
by A verified traveler
Posted 10 Oct 2024
We had pool view room which carries a bit of noise, but didn’t worry us. The grounds are beautiful, pool is great and deck chairs fill up early. Bottom level pool is quite a big step to get in it if.
room is very dated and smells at times (musty type sewer smell). Serviced every day which is great for fresh towels and more needed toilet paper!
Staff are absolutely beautiful, pool side service especially, we loved Yuda & Yuka who were so cheerful and thoughtful & great to chat to.
Food was ok at restaurant, Pause cafe was better.
Good walking access from rear of hotel to convenient stores, laundry service, cheaper massage/spa’s. Walking distance from front of hotel to other restaurants and street markets. Staff easily arrange taxis if needed.
The Accor membership if worth buying for food/drink discounts, we had family of 4, so $150AUD outlay is worth it
The beach club is a bit disappointing, toilets, not very nice. The beach itself had a bit of rubbish washed up but overall a nice, day. very strong current to swim in. Free shuttle back-and-forth was great and went every 15 minutes.
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Mrs. Jane Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.Please assure that your remarks for some minor points that we could improve has been well documented and will be certainly looked into.We will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel.Kind Regards, Guest Experience Team
by A verified traveler
Posted 28 Sep 2024
N/a
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Mr. Jarrod,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations.We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience.The recognition from our guest is the best reward we could get and we are most grateful for those compliments.Your comments are truly valued!In the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Guest Experience
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Experience Team, Hotel Management
Dear Mr. Ashikin Binte, We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Guest Experience Team
by A verified traveler
Posted 7 Sep 2024
Overall experience with my family was great and can not wait to go back for tge next holiday. We appreciate the great smile of the staff and willingness to assist us during our stay. The Square restaurant is an "okay" for overnight stay breakfast buffet. The served food was below my expectations compare to other Novotel I have been stayed worldwide. Their main serving mostly rice dishes and noodles. We loved our 2 bedroom suite we stayed in as the porch gave us the relaxing afternoon listening to the chirping birth and feeling the cool breeze while having our cup of tea. The In balance spa staff is well accommodating but I hope their hair spa is more restful if client is on a lying or slightly head down for treatment for more relaxing pampering instead of a barber type chair in a salon. Their massage bed with hole was an okay but needs to be sanitized as it's smelled pungent during our massage. It was like a someone sweat stayed on a surface of the head area. The Koi ponds was pretty and nice to sit on a nipa hut while having a slow day relaxing.Appreciated the provided Spring drinking water as our thirst quencher and kept us hydrated. Yeah, the Novotel beach access was the Best part of our stay. We stayed not for the pool experience but for the OCEAN therapy. Thank you!
Comment from Hotel Management
7 Sep 2024 by Guest Experience Team, Hotel Management
Dear Mrs. Jennifer,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Guest Experience Team
by A verified traveler
Posted 1 Sep 2024
We loved our stay, will defiantly stay again.
Comment from Hotel Management
3 Sep 2024 by Guest Experience Team, Hotel Management
Dear Mrs. Angela,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Guest Experience Team
by A verified traveler from Waakirchen
Posted 29 Aug 2024
Service and stuff excellent. Check in and check out quick, friendly, correct. Breakfast excellent. Beach Bar and transport to the beautiful beach excellent. The room large, but overdue for a big refitting of almost everything. Very clean. I would go back for the garden and pool and the excellent staff.
Comment from Hotel Management
29 Aug 2024 by Guest Experience Team, Hotel Management
Dear Mr/s. Michael, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your feedback is truly valued. We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence
by A verified traveler
Posted 25 Aug 2024
Although the rooms could do with an update it is value for money and in such a handy location. We loved the beach club and the breakfast buffet. The grounds are well maintained and the staff are lovely. It was easy to access other dining options, shopping and taxis. All up very enjoyable stay.
Comment from Hotel Management
25 Aug 2024 by Guest Experience Team, Hotel Management
Dear Melissa,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Guest Experience TeamNovotel Bali Nusa Dua Hotel & Residence
