Ratings based on 444 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The conditioner was leaking a lot. The shower kept dripping all night I couldn’t sleep and it wouldn’t close. Window had a little opening that i could not close so we had a lizard and mosquito problem the whole night. The door was sooo hard to open every time I almost broke my hand. Literally worst place I stayed in. On the other hand the staff were really nice and helped us take care of the lizards and conditioner leaking.
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 19 Jul 2024
It was a great place and quite the service was perfect
by A verified traveler
Posted 13 Jul 2024
Value for money -v- location =10
This is not a 4-5 * hotel, nor does it pretend to be.
I got exactly what I needed, quiet, clean and friendly
by A verified traveler
Posted 22 Jun 2024
A lovely hotel with very helpful and friendly staff who will go above and beyond to ensure your stay is great! Beautiful location too!
by A verified traveler
Posted 12 Jun 2024
It's a great safe place to stay. Could use upgrade bathroom. Our sink was clogged but it was fine after we took the drain cover off.
by A verified traveler from Ashburn
Posted 2 May 2024
Only thing I like at Whitz is staff service and landscaping in common area. The rest are very disappointing via conditions of hotel lack of attention of care. Towers are dirty, smelly as well as hair shampoo/conditioner. Lighting in the room is darker than typical hotel room.
In summary: Hotel needs management attention to make hotel alive as it is very down scale and getto like
by A verified traveler
Posted 25 Apr 2024
Good not great
by A verified traveler
Posted 14 Apr 2024 on Hotels
Great value for money
by A verified traveler
Posted 7 Jan 2024
I don’t often write a bad review, however this hotel requires a lot of work on the management and communications to staff.
We had a few issues, and gave up in the end and spent most of our time outside the hotel.
Firstly upon check in I was told breakfast was till 11am, I questioned this , as key card stated 10am
However was told the hotel is full, therefore they have extended, we arrive at 10.00am ,told breakfast ends 10am. So I didn’t get any breakfast for which I paid for, we spoke to manager and was told mis communication between staff, however it is meant to be 11am, they offered us lunch or dinner or room Upgrade. We went for complementary lunch , which was a 2 course set menu with only 2 choices, however the manager advised us we could choose from menu to a value of 150,000, I selected a meal which cost 190,000, I was happy to pay the difference, 30 mins after I ordered expecting my meal to be coming , waiter advised I was not permitted to select a higher meal and pay the difference, so I said but why have you taken 30 mins to tell
Me this , we gave up and went out for dinner as it was 9.30pm.
Second issue: we in our room after breakfast and outside they are fumigating, within 10 mins our room , hall way all
Outside area is full of smoke and smell , we cannot breathe or go outside, it was truly shocking.
Third issue, no pool towels
Although staff are apologetic there needs to be much improvement, grounds and pool are lovely and our room was fine.
