Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The Management, Hotel Management
Dear Finance,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit.Best regards,The Management
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The Management, Hotel Management
Dear Alikka,Thank you for rate our property, any feedback you would like to share please contact us. We are excited to serve you again.Best regards,The Management
by A verified traveler from Kingsgrove
Posted 13 Nov 2024
We recently stayed at the grand mirage and had an amazing stay everything was amazing the staff were so friendly the hotel room was very clean the food was delicious I highly recommend this hotel to everyone
Comment from Hotel Management
14 Nov 2024 by The Management, Hotel Management
Dear Demet,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing stay at The Grand Mirage Resort. Knowing that you enjoyed our friendly staff, clean rooms, and delicious food truly makes us proud. Your high recommendation means a lot to us, and it was our pleasure to make your stay memorable.We hope to welcome you back soon for another fantastic experience!Best regards,The Management
by A verified traveler from Mentone
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by The Management, Hotel Management
Dear Courtney,Thank you for sharing your rating of our hotel. The biggest compliment we can received is to earn your business again. So, please consider us again on your next trip.Best regards,The Management
by A verified traveler
Posted 2 Nov 2024
The Resort was great! Food and service was fantastic with some great options at Breakfast.. Just be informed that one of the wings is under construction and they work all day and most of the night.. Staff were great offering us a different room but we didn’t mind it during the day not a big deal as we were in the pool but it was just a little annoying when they work till late at night, the works are going on till March.
Comment from Hotel Management
4 Nov 2024 by The Management, Hotel Management
Dear Michael,Thank you so much for your understanding and positive feedback! We're thrilled to hear you enjoyed our breakfast selections, food, and attentive service. We apologize for any inconvenience the construction may have caused, especially in the evenings. Our team is working hard to ensure improvements are completed as quickly as possible, and we truly appreciate your patience.We look forward to welcoming you back.Best regards,The Management
by A verified traveler
Posted 24 Oct 2024
Nice hotel. Great pool and drinks are reasonably priced! Very nice place. Try to book ahead. Sometimes busy weeks may sell out.
Comment from Hotel Management
25 Oct 2024 by The Management, Hotel Management
Dear Eben,Thank you for your kind words! We're delighted to hear that you enjoyed our hotel, especially the pool and reasonably priced drinks. It’s wonderful to know that you had such a positive experience with us.We hope to welcome you back soon for another enjoyable stay.Best regards,The Management
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by The Management, Hotel Management
Dear Lydie,Thank you for sharing your rating of our hotel. The biggest compliment we can received is to earn your business again. So, please consider us again on your next trip.Best regards,The Management
by A verified traveler
Posted 27 Sep 2024
As a couple we enjoyed staying "All Inclusive"!
We know Senni Wyan, the Customer Manager, who goes above and beyond in welcoming us, and making us feel like Grand Mirage "family" - everytime that we visited! Senni is highly professional, friendly & kind, and we just love the way she deals with us so prompt & intelligently. She is very aware of the Resort guests' needs, and were always available to help.
The Grand Mirage Resort is such a beautiful Resort right on the beach and a wonderful Bali experience for us as Australians.
In family activities the Resort most certainly provides for all of the family, and on a daily basis.
It has multiple swimming pools, various cuisine in multiple restaurants, multiple bars, fantastic spa facilities, various family & children activities to choose from, with fantastic evening entertainment on a daily basis.
We celebrated our wedding anniversary and Senni arranged a special, romantic 5 course dinner on the beach, and the service was impeccable. This was a very big and highly appreciated surprise for us.
The cleaning staff was highly professional and our rooms kept very neat, clean and laundry provides daily.
We experienced all staff across the Resort, to be well trained, and super friendly & kind.
Our stay was wonderful, like always, and we simply cannot wait to go back soon!
We most certainly recommend this Resort.
Comment from Hotel Management
30 Sep 2024 by The Management, Hotel Management
Dear Colin,Thank you so much for your heartfelt review and for choosing to celebrate your wedding anniversary with us! It’s wonderful to hear that you both enjoyed the "All-Inclusive" experience and felt like part of the Grand Mirage family during your stay.Thank you for your kind recommendation, and we can’t wait to welcome you back for another memorable Bali experience soon!Best regards,The Management
by A verified traveler from Prestons
Posted 25 Sep 2024
Definitely kids friendly resort. We had a great time and the staffs are very friendly and helpful.
Comment from Hotel Management
26 Sep 2024 by The Management, Hotel Management
Dear Dian Permatasari,Thank you so much for your lovely review! We're delighted to hear that you had a great time and enjoyed the family-friendly atmosphere of the resort. Our team takes pride in being friendly and helpful, and they will be thrilled to know their efforts made your stay special.We hope to welcome you and your family back for another fantastic stay in the future!Best regards,The Management
by A verified traveler
Posted 15 Sep 2024
Cant fault it, great stay for young families has everything you need at the resort to kids water park and kids pool area. Everyone is very friendly and nice. Buffet breakfast is also amazing and has great services in the morning. Highly recommend
Comment from Hotel Management
16 Sep 2024 by The Management, Hotel Management
Dear Maria,We are glad you had such a great stay at the Grand Mirage Resort, especially with all the family-friendly amenities and the wonderful buffet breakfast service! It sounds like the perfect spot for a family getaway.Best regards,The Management
