Ratings based on 15 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Winnipeg, mb
Posted 28 Mar 2019
It did not look a thing like the photos listed.
First off... check in no one took us to our room to show us the suite.
They requested we fill out our breakfast requests and asked what time we wanted breakfast brought over for...
we waited two hours.. called the front desk and then they brought us 1 without any beverage (which had been requested as they asked) ... the second morning the exact same thing happened and they pretended like they didn’t speak English or understood what our concerns were.
The floors were torn to shreds, the bathroom was covered in mold to the point where I had to shower in my shoes bc I was grossed out to stand in it bare foot, there were open drains all over the bathroom with bugs coming out, the pool had a gross film so we could not even swim In it ... the AC unit was leaking water all over the floors, and there was a shattered wall along side the pool that completely disturbed the view of the plants.
I have photos to share none of this is an exaggeration.
We were completly lied too in terms of what we’re getting when we booked this villa. We stayed at two others booked through Expedia and have nothing but wonderful things to say.
by A verified traveler
Terrible
Posted 13 Jan 2018 on HotelsDon't be fooled by the photos. I wanted to splurge for a nice place for my wife and I to spend our last few nights in Bali, but was very disappointed. The rooms are barely ok. The bathroom stinks. Bad vibes from some of the staff. The general aura of the place is dark and spooky. There are many better places to stay for a fraction of the price. Learn from my mistake don't waste your money.
Comment from Hotel Management
7 Feb 2018 by Bellevue, Hotel Management
Dear Sir/Madam
Thank you for your feed back and stay with us
We do apologize for the issue made your stay not comfortable and we have send your feed back to our team
Regards
by A verified traveler from melbourne
no where near beach, cleanliness 0, Food dirty
Posted 9 Nov 2017
Pros: pool
Cons: they need to improve i n every part of hotel business,
Location: 0 activities , its in shabby place of NUSa dua, Actual Nusa dua is now where near it ,
Cleanliness 0 , No towels washed , bathroom dirty , kitchen utensil very dirty, Staff cant communicate,
Kitchen where they cook breakfast is very low standard with no food hygiene. Only thing good is the pool in the villa. Staff with no uniforms
Comment from Hotel Management
9 Sep 2018 by Evi , Hotel Management
Dear Harminder
Warmest greetings from Bellevue Heritage Villas...
Thank you for taking your time to write a review on Expedia.
We do apologize if your experiences did not meet your stay expectation. We have noted your comments regarding the breakfast, cleanliness, and villa facilities. We will review this again with the team and hopefully we can add another variances in the near future.
In regards of the restaurant, our Garden Cafe offers a simple menu during the day and the room service is available until 11pm. We do hope that we are given a second chance to welcoming you with your family on your next journey to Bali and experiences the menu that offered by our Garden Cafe.
We’re very glad to read that the kind of enjoying the pool and indeed our pool villa is the most unique point that we want the guest to enjoy with. Once again thank you for your kind feedback and we look forward to welcoming you again on the next holiday occasions.
Wishing you pleasant days ahead...
Best regards,
by Ramy
Posted 27 Sep 2017 on Hotels
Very bad old
by A verified traveler from Melbourne
Worst Hotel ever.
Posted 16 Apr 2017 on WotifBooked this hotel for 7 night stay. Stayed an hour and walked away to another hotel. Room is barely OK but other facilities are disgusting. The place is rotting and falling apart. The pool has a milky murky look. Lunch was prepared cold, did not eat. Do not waste your time with this hotel. They do not refund either. Pictures on Web do not do justice.
Recommended
for Everyoneby A verified traveler
Posted 13 Apr 2017
Everything was nice about this villa, really nice staff, good views, really quite, good service, very good breakfast..
The only problem we had might be that the lightning of the villa was not that good.
by A verified traveler from t
Nice pool
Posted 3 Jan 2017Very nice and clean private pool.
Dirty toilet, algae at the drain area, toilet poorly maintained. bath tub was too dirty to be used. Very poorly maintain in the bathroom.
Got a room at the end which couldn't connect to free wifi at all.
Breakfast can be requested to be delivered to the room which was great.
Room and toilet is too dark.
Overall great except for the toilet and bathtub which was disappointing.
Location was alright for me, close to Bali collection. 30mins away from airport and kuta area. Just a very far distance from Ubud and uluwatu.
by A verified traveler
Posted 19 Dec 2016 on Hotels
Comment from Hotel Management
5 Jan 2017 by General Manager, Hotel Management
Dear Anonymous
Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards,
Bellevue Heritage Villas
by A verified traveler
Will come back again!
Posted 27 Jan 2016 on HotelsFantastic
Comment from Hotel Management
5 Jan 2017 by General Manager, Hotel Management
Dear Anonymous
Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time. Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead! Warm regards,
Bellevue Heritage Villas
by Amaljith
Posted 9 Nov 2015 on Hotels
Comment from Hotel Management
19 Mar 2016 by Sintha Dwi Utami, Hotel Management
Dear Amaljith,
Thank you very much for choosing Bellevue Heritage Villas as more than a place to relax this time.
Once again, thank you very much for taking your time to give such a wonderful review score for us and wishing you fabulous days ahead!
Warm regards,
Sintha Dwi Utami
Corp. Ecommerce Executive
