Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
As always our stay is nice and all the staff very friendly and give us the best treatment. Special Jair and Isasti
Comment from Hotel Management
15 Nov 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Patricia, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place to rest and for sharing the details of your experience with us.
by A verified traveler
Posted 28 Oct 2024
There are so many insects and lizards flying and running around
Ver Scary
Comment from Hotel Management
28 Oct 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Simon, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.
by A verified traveler
Posted 17 Oct 2024
Too far away
Comment from Hotel Management
18 Oct 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Soshe, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.Regards,
by A verified traveler from Rolling Hills Est
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Paul,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
by A verified traveler from Odenville
Posted 29 Sep 2024
The elite status.
Comment from Hotel Management
1 Oct 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Deanna, I would like to express my gratefulness for your positive comments; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
by A verified traveler
Posted 5 Aug 2024
Excellent resort, amazing staff second time at this location definitely will be back.
Comment from Hotel Management
10 Aug 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Claudia, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa La Estancia. Your feedback is truly valued.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Estimado Roman, Le agradezco el tiempo que dedicó para compartir su experiencia con nosotros. Lamento mucho que su reciente visita no fue lo que esperaba. Su retroalimentación es muy importante para nosotros y sin duda tomaremos en cuenta sus comentarios para las mejoras en nuestro servicio y que esta situación no se vuelva a presentar en el futuro.Espero nos dé la oportunidad de recibirle de nuevo y servirle con la hospitalidad y calidez que nos caracteriza.
by A verified traveler
Posted 19 Jul 2024
Great staff
Comment from Hotel Management
22 Jul 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Sarah, Muchas gracias por elegir Villa la Estancia Riviera Nayarit como su lugar de descanso y por compartir los detalles de su experiencia con nosotros.
by A verified traveler
Posted 30 Jun 2024
Room had 2 A/Cs, both had issues. 1 had a noisy bearing and the other did not work on low speed.
Comment from Hotel Management
1 Jul 2024 by Miguel Velasco, General Manager Villa La Estancia , Hotel Management
Dear Michael, Thank you very much for taking the time to share this comment, as well as putting your trust in us for your vacation.I am very sorry for not providing you with the experience that you and your family expected, for us it is essential to know the areas in which we must continue to improve. We will take into consideration your comments about the AC.
