Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The staff were amazing! Friendly and very helpful. Always positive and eager to enhance our stay in any way possible. The rooms were clean and the housekeeping staff were fast and efficient in cleaning our rooms.
The pool staff and waiters were friendly, and worked very hard to meet every guest’s needs.
We did not do the all inclusive so I cannot comment on the food. We ate in local restaurants and walked to Bucerias daily. Would definitely return to this hotel.
by A verified traveler
Posted 8 Dec 2024
I like that the rooms have a kitchenette or full kitchen. Also the staff is friendly and welcoming. The location is great also. I didn’t like that the water in the shower was not warm enough. This was the first time this happened. I had stayed there several times and it was not a problem. But overall it’s my favorite resort so far.
by A verified traveler
Posted 6 Dec 2024
We liked that everything was close due to the size of the facility, the pool was large and relaxing and it was a short hop to dive into the ocean. The ocean view from our balcony allowed us to watch dolphins and whales swimming across the Bay, that was very cool.
The staff were very friendly, however they were uninformed when it came to the discount promotions we were offered. We found ourselves walking back and forth from the restaurants to the front desk trying to get clarification.
The reward for going to the Ownership Presentation was certificates amounting to $150 US dollars, but all pricing at the restaurants was in pesos. The posted exchange rate was a little over 18 pesos/$ which should have made a $50 certificate worth 900 pesos, the waiters were adamant that the certs were worth 800 pesos. We were told we could use them all over the property but that turned out to be limited.
My wife very much enjoyed her spa treatments
Comment from Hotel Management
6 Dec 2024 by La Gerencia , Hotel Management
Dear Eric, Thank you for sharing your experience with us! We're thrilled that you enjoyed the convenience of our property, the relaxing pool, and the breathtaking ocean views with dolphins and whales—it truly sounds magical! We're also glad your wife had a great time at the spa. We apologize for the confusion surrounding the discount promotions and certificates. Your feedback helps us identify areas where we can improve and ensure clearer communication in the future. We appreciate your understanding and are happy that, overall, your stay was memorable. We hope to welcome you back for another relaxing getaway soon! Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 14 Nov 2024
Room was wet like they barely finished mopping when I arrived. I didn't receive the credit I was told I would receive. Stay was nice but needed touch ups here and there. Food options were okay.
Comment from Hotel Management
19 Nov 2024 by La Gerencia , Hotel Management
Dear Joseph, Thank you for sharing your feedback with us. We're glad to hear you had a nice stay, but we’re sorry to learn about the issues you experienced with the room and the credit. Your comments are important to us, and we’ll be addressing them with our team to ensure a better experience in the future.We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve. If there’s anything else you’d like to share, please don’t hesitate to let us know!Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler from gloucester
Posted 1 Nov 2024
I cannot say enough great things about this resort! We opted to stay here despite the rest of our family and friends staying at another resort for a destination wedding we all were attending and I am so glad I chose this resort! From the minute we arrived we had exceptional service and the rooms were amazing! The food choices were great and the staff was amazing! We felt welcomed and always were cared for with great service! I highly recommend this place for families looking to relax and also to have options for things to do. The concierge offered great options and we even found the horses on the beach an amazing last minute choice!
Comment from Hotel Management
4 Nov 2024 by The General Management , Hotel Management
Dear Kimberly, Thank you for sharing such a wonderful review! We're thrilled to hear that you had an exceptional experience with us, especially as you chose to stay at Villa del Palmar Flamingos while attending a destination wedding. It's fantastic to know that our team made you feel welcomed from the moment you arrived and that the food, accommodations, and range of activities exceeded your expectations.We're delighted that the concierge team was able to help make your stay memorable with activities like horseback riding on the beach—a beautiful way to end your visit! Thank you for recommending us, and we hope to welcome you and your family back soon for more relaxing and enjoyable moments.Warm regards, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler from Atascadero
Posted 22 Oct 2024
Nice clean quiet resort. Activities staff was great! Dining options were not great. If you’re not all inclusive there’s not much to choose from besides pool or room service. No breakfast menu restaurant- only buffet. The theme night shows are tied into paying for a buffet. Not informed about that and had already ate dinner so no shows for us. The elevator near our room was broken. Mom had a long walk to go anywhere.
Comment from Hotel Management
22 Oct 2024 by The General Management , Hotel Management
Dear Christine, Nice clean quiet resort. Activities staff was great! Dining options were not great. If you’re not all inclusive there’s not much to choose from besides pool or room service. No breakfast menu restaurant- only buffet. The theme night shows are tied into paying for a buffet. Not informed about that and had already ate dinner so no shows for us. The elevator near our room was broken. Mom had a long walk to go anywhere.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by La Gerencia , Hotel Management
Estimado Joe, Lamentamos mucho que su experiencia no haya sido la esperada. Agradecemos sus observaciones, ya que nos ayudan a identificar áreas de mejora. Nos encantaría tener la oportunidad de recibirle nuevamente y ofrecerle una estancia que supere sus expectativas. ¡Gracias por compartir su opinión! Cordialmente, Roberto Gómez Gerente General Villa del Palmar Flamingos
by A verified traveler
Posted 25 Sep 2024
Room was never swept or mop
Comment from Hotel Management
25 Sep 2024 by The General Management , Hotel Management
Dear Juan, Thank you for your feedback. We sincerely apologize for the oversight in cleaning your room. Your comfort is our priority, and we will ensure this issue is addressed with our housekeeping team. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve. Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 21 Sep 2024
The property was great, and beautiful views & staff was kind and helpful.
Comment from Hotel Management
23 Sep 2024 by The General Management , Hotel Management
Dear Erika, Thank you so much for your kind words! We're thrilled that you enjoyed the beautiful views and found our staff to be helpful and kind. We hope to welcome you back soon for another wonderful stay! Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 4 Sep 2024 on Orbitz
Comment from Hotel Management
6 Sep 2024 by Roberto Gómez, Gerente General., Hotel Management
Estimado Jorge,Gracias por darnos la oportunidad de recibirle en Villa Del Palmar Flamingos y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.
