Ratings based on 388 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Andover
Posted 15 Jan 2025
Service was not as fabulous as it has been in the past. Computer system was not working. Love the wrist band door keys but not how they hang down where they’re tightened (ended up in food several times). Mold on the bathroom ceiling. Dirty floors. Patio door didn’t lock. Food was okay. Theme nights were very loud from in the room with closed doors.
Comment from Hotel Management
15 Jan 2025 by VillaGroup , Hotel Management
Dear Barbara, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent stay did not meet the high standards you’ve come to expect from us in the past.Your concerns about the service, cleanliness, and functionality of the room are very important to us, and we sincerely apologize for any inconvenience you experienced. We will address these issues with our team immediately to ensure they are resolved and do not happen again.We also appreciate your feedback regarding the wristband door keys and the theme nights. We understand how these aspects may have affected your comfort, and we’ll review them as part of our ongoing efforts to improve the guest experience.We value your loyalty and hope you’ll give us another chance to provide the fabulous stay you deserve. Please don’t hesitate to contact us directly if there’s anything we can do to assist you further.Kind regards, Roberto Gómez, Gerente General Villa del Palmar Flamingos
by A verified traveler
Posted 13 Jan 2025
Members can be territorial. So is too expensive. Complimentary Shuttle to the nearby cities old be nice
Comment from Hotel Management
14 Jan 2025 by VillaGroup , Hotel Management
Dear Anar, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t fully meet your expectations.We appreciate your suggestions regarding the shuttle service to nearby cities and will certainly take it into consideration as we continuously strive to enhance our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and seamless stay. Please consider our property your home away from home.Kind regards, Roberto Gómez, General ManagerVilla del Palmar Flamingos
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
13 Jan 2025 by VillaGroup , Hotel Management
Estimado Starlee,¡Gracias por tu comentario y por habernos elegido! Nos alegra saber que tu experiencia fue positiva. Apreciamos tus sugerencias para seguir mejorando y esperamos tener la oportunidad de recibirte nuevamente muy pronto. ¡Te deseamos lo mejor!Cordialmente,Roberto GómezGerente GeneralVilla del Palmar Flamingos
by A verified traveler from San Francisco
Posted 8 Jan 2025
Comment from Hotel Management
8 Jan 2025 by VillaGroup , Hotel Management
Estimado Rafael, ¡Muchísimas gracias por su excelente comentario! Nos alegra saber que tuvo una experiencia tan positiva con nosotros. Su satisfacción es nuestra mayor recompensa. ¡Será un placer recibirlos nuevamente en su próxima visita! ¡Hasta pronto!Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 7 Jan 2025
The property is beautiful and the food is great, if you compare it to other "all inclusive" resorts.
Also the drinks are brand name drinks.
The area is beautiful, short walking distance to Bucerisas and the beach is perfect!
We booked "Junior Suites" and were surprised to get just regular rooms. Apparently this is what Junior Suites mean in this resort.
Staff is great but the biggest challenge was reception. their English is close to non-existent and they are S-L-O-W...
Bottomline, if you set your expectations straight, this is a great resort and we would definitely consider coming back...
Comment from Hotel Management
8 Jan 2025 by VillaGroup , Hotel Management
Dear Raphael, Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed the beauty of the property, the quality of the food, and the drinks. We also appreciate your feedback regarding the Junior Suites and reception service. We will work to improve communication and efficiency at the front desk to ensure a smoother experience for our guests. Your comments are important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future!Best regards, Roberto Gómez General Manager Villa del Palmar Flamingos
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
7 Jan 2025 by VillaGroup , Hotel Management
Estimada Virginia, ¡Muchísimas gracias por tus 5 estrellas! Estamos felices de saber que tu estancia fue tan agradable. Será un placer recibirte nuevamente y seguir ofreciéndote la mejor experiencia.Cordialmente, Roberto Gómez, Gerente General Villa del Palmar Flamingos
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Villagroup, Hotel Management
Estimad@ Mark,¡Muchas gracias por tu excelente comentario! Nos llena de alegría saber que disfrutaste de tu estancia con nosotros. Estamos encantados de que hayas apreciado nuestras instalaciones, el servicio y las actividades. Tu satisfacción es nuestra mayor recompensa, y esperamos poder darte la bienvenida de nuevo muy pronto. ¡Te esperamos con mucho gusto!Cordialmente,Roberto GómezGerente GeneralVilla del Palmar Flamingos
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Villagroup, Hotel Management
Estimada Maria, Gracias por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de algunos aspectos de tu estadía, como las piscinas y las actividades. Lamentamos que otros aspectos no hayan estado a la altura de tus expectativas. Tu opinión es muy valiosa para nosotros y trabajaremos en mejorar las áreas mencionadas. Esperamos tener la oportunidad de recibirte nuevamente y brindarte una mejor experiencia.Cordialmente,Roberto GómezGerente GeneralVilla del Palmar Flamingos
by A verified traveler
Posted 31 Dec 2024
Our stay at the hotel was great. Pools are nice and warm, food was good. Beach access and activities were good too.
Comment from Hotel Management
3 Jan 2025 by Villagroup, Hotel Management
Dear Shailesh,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay, the warm pools, and the beach access. We're glad the food and activities met your expectations as well. We hope to welcome you back for another great experience soon!Cordially,Roberto GómezGeneral ManagerVilla del Palmar Flamingos
by A verified traveler
Posted 29 Dec 2024
We were part of a group. With multiple people staying in suites. Our suite was noisy, the mechanicals kept us awake every night. The suites encountered the same problem. The staff was rude and dining options were limited. Would not go back.
Comment from Hotel Management
30 Dec 2024 by VillaGroup, Hotel Management
Dear Hector, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially regarding noise, staff interactions, and dining options. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay.We take your comments seriously and will address these concerns with our team to ensure improvements are made. While we regret that you wouldn’t consider returning, we appreciate your insights as they help us grow and provide better experiences for all our guests. Thank you for sharing your thoughts.Best Regards, Roberto Gómez , General Manager Villa del Palmar Flamingos
