Ratings based on 954 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Langley
Posted 4 Dec 2024
The staff are absolutely fantastic. We hope the new management doesn’t scare away more of them ☹️
by A verified traveler
Posted 2 Dec 2024
It would be great if there were fans in the bathrooms. It was also difficult to adjust the water temp in the shower.
by A verified traveler from Chilliwack
Posted 2 Dec 2024
A group of us have been coming here for 22 years and we love it.The hotel is a smaller older hotel.It is showing its age but it is clean and looked after.The staff are excellent friendly and helpful.They are the main reason we keep returning.
There are two a la carte restaurants and the main buffet.I have always found something good to eat.
We look forward to returning next year.
by A verified traveler
Posted 1 Dec 2024
While the building is older, the staff are always cleaning and they all seem to go beyond to make your stay wonderful. The staff really make this resort.
by A verified traveler
Posted 15 Nov 2024
Property is outdated as in an Older building / rooms and bathroom .
Only one snack bar in between meal times and the snacks were a 3/10
Not much of activity / entertainment during the day expect the nightly show at 9 pm for 45 minutes or so.
The water aerobics they had during the day was mostly in the local language so it was hard for us to understand or enjoy it
At the end of the stay , the bell boy tried to hustle us but trying to triple the price of the taxi fare to the airport . We stood our ground for about 15 mins and we managed to get our own taxi for the price it’s supposed to be
Comment from Hotel Management
16 Nov 2024 by Asistente General, Hotel Management
Estimado Bernard,Gracias por haber dedicado su valioso tiempo en compartir sus comentarios acerca de su pasada estancia en Samba Vallarta. Lamentamos no haber alcanzado sus expectativas. Puede estar seguro que hemos tomado nota de sus observaciones y estaremos tomando las medidas correctivas necesarias para evitar una situación similar. Una vez más muchas gracias y esperamos que nos dé la oportunidad de volver a atenderlos en esta su casa.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Asistente General, Hotel Management
Estimada Laren, agradecemos mucho su comentario respecto reciente estancia en nuestro desarrollo. Lamentamos mucho leer que no hayamos logrado satisfacer sus expectativas y que el servicio brindado no haya sido el esperado, una vez más muchas gracias y esperamos que nos dé la oportunidad de volver a atenderlos y lograr cambiar su perspectiva.
by A verified traveler
Posted 25 Aug 2024
Excelent value for the price. Beautiful beach setup with chairs, beds and umbrellas. Very nice staff, good food, family oriented. Hotel is a bit outdated but kept very clean. Everyone tries to be helpful even that most of the staff dont speak English. I enjoyed beeing surrounded by the Mexicen families with very well behaved kids. Outside of the hotel is kept neet and tidy around the pool.
I was just a bit disapointed by the end. We needed late checkout and I was ready to pay 1000 mx pesos what they asked for, but turned out that would be per person. So paying 300CAD to stay 2 to 3 hours more didn’t realy make sense.
Comment from Hotel Management
3 Oct 2024 by Gerencia - Samba Vallarta, Hotel Management
Dear Aleksandra. thank you very much for taking the time to give us your comments, we really apreciate the way you help us into describe all you enjoy with us and the way we can improve as destination. We will share this comments to our staff and departments in concern.we hope to welcome you soon in your home away from home. Sincerely,
by A verified traveler
Posted 11 Aug 2024
Location is nice. Restaurant staff are all friendly.
Hotel room and washrooms are all dated. Need a massive renovations. Not much food selections
Comment from Hotel Management
3 Oct 2024 by Gerencia - Samba Vallarta, Hotel Management
Dear Mr Victor. we appreciate you took the time to share your comments for your recent stay in OUR Samba Vallarta. Please receive an apologize from our behalf. We totally understand the experience was not quite good and that we could not fulfill your expectations. Nevertheless, we take seriously your comments and We assure you that we will work on the opportunities you mentioned. We hope you can give us the chance to host you again in a near future and you can enjoy as you deserve.Sincerely
by A verified traveler
Posted 10 Aug 2024
me gustó mucho el lugar yo si volvería
Comment from Hotel Management
3 Oct 2024 by Gerencia - Samba Vallarta, Hotel Management
Le agradecemos sus comentarios y su preferencia. Esperamos tenerla pronto en esta su casa.
by A verified traveler
Posted 7 Aug 2024 on CheapTickets
I was not happy with my stay! I tried to cancel my reservations and was told No they would not accept or refund my money but when I got there to check in they put me in a room with 1 king I reserved a room with 2 queens and when I called to tell them they said the couch folds out they didnt have any other rooms available ?!?! They said they would come make the couch up and never showed I had to call them 4 hours later and wait another hour, she came in half made the bed said its fine and walked out?! THE COUCH BED was like sleeping on the floor it was SO uncomfortable :( 2nd they are very limited on places / options for food! You have to eat on their time or dont eat and the "All inclusive" doesnt include anything in your room they charge you ha ha ha ha Will never return
Comment from Hotel Management
9 Aug 2024 by The management., Hotel Management
Dear Guest thank you for taking the time to comment on your past stay at our Samba VallartaWe are sorry to see that we were not able to satisfy most of your expectations and that the vacation experience was not totally agreeable. We have taken note of the issues encountered and will make sure to work immediately in order to avoid their repetition.We hope to have the opportunity of hosting you again sometime in the future and deliver the kind of experience most of our guests enjoy. Once again thank you.Cordially.
