Ratings based on 1,118 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
This was our second time at this hotel. We got a suite this time and it was incredible! The room was perfect for our family. The hotel itself was beautiful as always. There are some renovations happening so our restaurants were a little limited but I'm sure things will be great when the renovations are complete. The entire staff are super friendly and helpful. The gym was amazing, it had everything you could want. We did our laundry here before leaving & the machines worked very well. Will definitely return for another visit!
by A verified traveler
Posted 26 Oct 2024
Marival emotions was a perfect get away for our family! Very family friendly resort with a lot of options. Activities and options for most. Food was average, but great for what I’d expect when they’re feeding hundreds of people at once. Staff are very friendly. Resort is beautiful. Ocean front room is definitely worth it, except when you see a wedding being set up as it goes very loudly to 11pm, but we appreciated the sharp 11pm quiet. Kids pool area was amazing and the quieter pool options were great too. Kids buffet is a very nice touch (dinner only) and kids activities/shows (although 8:30pm was very late for us). Special restaurants had great food, service and options. Beach club was worth every extra penny to have amazing service, views and a different food options. Negatives were there was mega construction going on at the time with almost constant work often starting early and going late into the night (jack hammering and very loud working). With construction there was only one special restaurant operating and rotating types nightly.there also seemed to be a lot of day passes at the pool which made for weird experiences as these people often were careless about the rules or overall well-being of others/ the resort as they were just in and out. Overall, would stay here again and recommend to families.
by A verified traveler
Posted 19 Oct 2024
Place is under renovations. Its loud and only one restaurant is open. Staff is full of excuses
by A verified traveler
Posted 17 Oct 2024
Very kid friendly resort, lots of fun
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Wonderful place for me.
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 12 Sep 2024
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
by A verified traveler
Posted 6 Sep 2024
Honestly, everything was great no complaints. There were a few little things like certain conditions of the buildings and room but it's literally right by the ocean. Things are going to have a little rust or erode. I saw a few times they had people cleaning up the stairs rails which was cool. The employees seems hard working and sort of understaffed which is unfortunate. Shout out to the bar tenders at the pizza area (I'm terrible with names) they were always nice. Their night is cool but sucks it's only on the weekends. Something that did suck is their introduction of the club is way too long. Totally personal preference and understandable, they do have a lot of American/ Caucasian folks but if they played more Mexican/Latin music that would have been cool. Didn't try any of the restaurants you had to reserve. Food overall was good. I usually found something that I liked. Breakfast was meh for me.
Overall, I would come back here
by A verified traveler
Posted 20 Aug 2024
Good
