Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Excellent customer service. I was surprised that they don’t have a hot tub.🛁
by A verified traveler
Posted 2 Jan 2025
Good
by A verified traveler
Posted 1 Jan 2025
The staff are great, very helpful and friendly. The room was not great and was not what we were expecting. One of the beds in our room was very hard and the other one was a little softer but overall not very comfortable. The pool was awesome, probably the best part.
Comment from Hotel Management
2 Jan 2025 by E-Concierge., Hotel Management
Dear Justin, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. On the other hand, we regret to learn that some aspects did not fully meet your expectations. Rest assured that we will take your kind comments into account to continue improving. We look forward to the pleasure of welcoming you back to your home away from home. Best regards,
by A verified traveler
Posted 31 Dec 2024
Was nice for max 7 days. Alcohol was very poor selection even for black wrist band. High end vodka was Absolute. High end whisky was Black Label. Only one choice of brand of beer (Tecate).
Adult pool should be skimmed a couple times a day, turned very dirty with garbage and brown foam. Seating at pool, people were saving chairs very very early am like 4 or 5am and even later the night before.
Activities were very average for adults.
Bar staff at all bars were not very customer friendly. Minus the one bartender at the lobby bar, young fellow with glasses-very nice. The sky bar bar tender was the absolute worst and extremely rude. Every night we were there he was extremely dismissive and made whatever drink he wanted rather than what was requested. The staff at the pool swim up bar catered to the Mexicans first at all times.
Especially, the sports bar. Was hard to watch NFL on one small TV with locals watching soccer on several TV’s at a very loud volume and then took over pool table and Spanish music.
The evening activities were usually short and uneventful.
The vendors selling stuff on the beach were non-stop.
Bucerias was nice and easily accessible. Would not go to Sayulita again. Was there 6 years ago, was beautiful and nice and quiet. Now it’s way too busy and you can barely enjoy the beach. Unfortunate.
Food was good for the first week, but there was nothing different and became too much. Felt like the restaurants service got worse every time we returned.
Comment from Hotel Management
31 Dec 2024 by E-Concierge., Hotel Management
Dear Del, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. On the other hand, we regret to learn that some aspects did not fully meet your expectations. Rest assured that we will take your kind comments into account to continue improving. We look forward to the pleasure of welcoming you back to your home away from home. Best regards,
by A verified traveler
Posted 30 Dec 2024
Good place with family
Comment from Hotel Management
30 Dec 2024 by E-Concierge., Hotel Management
Dear Maria, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
by A verified traveler
Posted 29 Dec 2024
The property is beautifully landscaped. I liked having a separate pool for adults. All of the staff was very friendly, professional and competent. We felt welcomed and respected. Poolside service was great. The food was very good, with a great variety, something for everyone. We really loved our oceanfront room. It was spacious and nicely decorated.We watched the sunset from the balcony every night and fell asleep to the sound of the waves. The beach was amazing. We enjoyed several daily beach walks, especially at low tide. We can't wait to come back!
Comment from Hotel Management
30 Dec 2024 by E-Concierge., Hotel Management
Dear Marilyn, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by E-Concierge., Hotel Management
Dear Donald William, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home.Best regards,
by A verified traveler
Posted 26 Dec 2024
Outdated, the single one bed room is too small, smells like mildew. Bathroom is outdated and faucets are broken. You need to pay a fee for room service and you need to make reservations at every restaurant. Don’t stay here way better hotels for the amount of money paid to stay there.
Comment from Hotel Management
27 Dec 2024 by E-Concierge., Hotel Management
Dear Augusto, we appreciate the time you have taken to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. Please rest assured that we will take your kind comments into account to conduct the necessary investigation and take appropriate corrective actions based on the results. We remain at your complete disposal.Kind regards,
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by E-Concierge., Hotel Management
Dear Arian, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home.Best regards,
by A verified traveler from Ucluelet
Posted 25 Dec 2024
This property is perfect for a getaway. It was our second time at the resort, and we returned because we had such a great time before. The buffet and the restaurants are great. The area is safe, and it’s an easy walk to Bucerías. The beach is a great place to walk and swim. Looking forward to returning next year. A bonus was the special area for Expedia guests which made it easy to make reservations at the restaurants and book tours.
Comment from Hotel Management
26 Dec 2024 by E-Concierge., Hotel Management
Dear Edward, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
