Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
I cannot believe this is a Hard Rock Property, the hotel needs an upgrade and fast, the rooms are old that the door on my dresser was hanging off the hinge and the room was dirty, after i complained they "so call" upgrading me to the exact room accept with a better dresser, this was all inclusive, what a joke!! they had no bottled waters in the room nor on the property, Hard Rock you need to upgrade, i plan on returning to vallarta in feb but will definitely stay elsewhere!
Comment from Hotel Management
9 Dec 2024 by Rocker, Hotel Management
Dear Lilana,We are surprised by what he says, certainly will never be intended to give that impression.At Hard Rock Hotel Vallarta, we strive to provide valuable service to all our guests, we are saddened to learn that you were not satisfied with some parts of the experience and we are very sorry. We offer our sincere apologies for any inconvenience during your stay; your comments will be taken into account for internal improvements preventing it from happening again and hoping to give us a second chance in the future to exceed all expectations.However we are in the process of renovating some of our areas such as the remodeling of our restaurants Ciao and Frida, as well as some of our hotel suites, and elevators.The comments we receive are always channeled to the main departments mentioned; in case you want to share more, we are at your disposal in our official contact channels. Cordially,Customer Service
by A verified traveler
Posted 8 Dec 2024
Everything was pretty clean, and staff was friendly. Food was good, my only two complaints would be the slide had roughy paint that when sliding it would scratch and hurt, also night shows need a little more vide as well as the pool activity
Comment from Hotel Management
9 Dec 2024 by Rocker, Hotel Management
Dear Esmeralda,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Rocker, Hotel Management
Hola Eduardo,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"
by A verified traveler from Encinitas
Posted 4 Dec 2024
Kids club, Michael Jackson Show, Foam Party, Thanksgiving Beach Race, and Silent Disco were awesome! Overall the food was good. The service, especially the facilities and housekeeping, was TERRIBLE. Took 3 hours to get bedding for our sofa bed, 12 hours to get a blow dryer, and both of your rooms had water leaking from the ceilings in the bathroom. Not one call from a manager regarding the situation and our room floor was covered with towels for a day.
Comment from Hotel Management
5 Dec 2024 by Rocker, Hotel Management
Dear Kye,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Rocker, Hotel Management
Dear Serge,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 28 Nov 2024
We stayed for four nights and loved almost everything. The staff all were very respectful and friendly. The food overall was above average. The breakfast options get repetitive after a few nights stay. One thing we did not like is every where was music at night and sounds of music get mixed at different parts of property. Nowhere to walk a baby who is sleeping or someone just wants to walk and relax at night. The shows were limited to rock and pop and could be more diverse for different types of people like showing traditional mexican dance in some nights.
Comment from Hotel Management
29 Nov 2024 by Rocker, Hotel Management
Dear Seyedreza,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 25 Nov 2024
Was way better than I expected. Staff is top tier and extremely friendly. Everything was 10/10 I would definitely go to the hard rock Vallarta again. Amazing experience
Comment from Hotel Management
26 Nov 2024 by Rocker, Hotel Management
Dear Angelica,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 21 Nov 2024
They would have gotten 5 stars on everything but there was cockroaches in the room (2) and they as soon as you check in they throw you into a sales pitch to get in to. A membership
Comment from Hotel Management
23 Nov 2024 by Rocker, Hotel Management
Dear Antonio,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Rocker, Hotel Management
Dear Adilene,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
by A verified traveler
Posted 20 Nov 2024
Friendly staff, lovely property, great amenities. Would recommend to others. We had a great stay!
Comment from Hotel Management
20 Nov 2024 by Rocker, Hotel Management
Dear Douglas,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
